Product Owner : Customer Experience Systems

Job title: Product Owner: Customer Experience Systems

Job Location: Gauteng, Johannesburg

Deadline: May 03, 2025

KEY PERFORMANCE AREAS:

• Supporting, maintaining, and managing key dealer systems, mainly focusing on customer experience systems.
• Collaborating with stakeholders to understand business goals and requirements and translate them into project requirements.
• Conducting requirement elicitation sessions, documenting detailed business requirements, process flows, and functional specifications.
• Working closely with the development teams to ensure the delivery of high-quality projects.
• Acting as the primary point of contact between development teams and stakeholders, communicating updates, project timelines, and progress effectively, and advocating for the customer in all project discussions and decisions.
• Executing digital strategies that align with business objectives and enhance the overall user experience.
• Gathering and incorporating stakeholder feedback into the development cycle.
• Analysing market trends, customer feedback, and competitive landscape to inform decision-making.
• Developing project plans, timelines, and budgets in collaboration with stakeholders and tracking project performance against objectives.
• Managing the end-to-end project lifecycle, including initiation, planning, execution, monitoring, and closure.
• Coordination of meetings and events.

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 7 (Minimum 360 credits on level 8 framework) qualification in Information Technology or equivalent qualification.
• At least 3 years’ industry experience (i.e., product owner, business analysis, or project management would be advantageous).
• Customer experience systems knowledge and experience – advantageous.
• Automotive industry knowledge and experience – advantageous.
• Excellent verbal and written skills with the ability to communicate at different levels.
• Ability to manage various tasks with multiple time spans concurrently and respond to and manage changing priorities.