Product Master Rtv - P3

Sandvik; Gauteng; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading global provider in the mining industry, Sandvik seeks a technical specialist to support the performance and reliability of flameproof rubber-tyred vehicles. This role involves problem-solving, compliance updates, and extensive travel to customer sites to enhance product safety and support services. The ideal candidate will have a mechanical qualification, a vocational background in diesel engines, and substantial experience in a matrix organizational structure.

Qualifications

• Minimum 3 years’ experience in product support for flameproof RTV equipment.
• Ability to travel extensively.
• English proficiency required.

Responsibilities

• Act as a technical liaison for product safety and performance.
• Conduct Root Cause Failure Analysis on mining equipment.
• Update safety compliance documentation based on various guidelines.

Skills

Mechanical qualification

Problem solving

Analytical skills

Technical communication

Team collaboration

Education

Vocational training in diesel engines

Diesel mechanic trade

Job description

Sandvik Mining and Rock Solutions is a global leading supplier of equipment, tools, parts, services, and technical solutions for the mining and infrastructure industries.

Applications include rock drilling, rock cutting, loading and hauling, tunneling, and quarrying.

The focus is on delivering value to customers through high-performing products that enhance productivity and safety, as well as providing services and flexible maintenance programs to extend uptime and reduce costs.

The Role

Install, configure, modify, and repair products, flame-proof equipment, and systems purchased by customers. Identify and resolve complex problems associated with start-up.

Job Description

• Represent Sandvik as a subject matter expert for flameproof rubber-tyred vehicles.
• Serve as a technical liaison regarding product safety, performance, application, and reliability issues.
• Act as the technical contact between Sales Area Equipment Support team and Product Line Engineering teams.
• Update documentation and safety compliance information based on Sandvik SHEQ guidelines, MHSA guidelines, DMRE directives, regulation changes, and mine site procedures, and communicate these updates to customers and service personnel.
• Conduct Root Cause Failure Analysis and troubleshooting of flameproof mobile mining equipment and sub-assemblies.
• Collect and analyze technical data, operating costs, and feedback from service teams and customers.
• Provide recommendations to the Product Manager to improve product safety, reliability, maintainability, and total cost of ownership.
• Develop and maintain a network of repairers and suppliers for effective service support.
• Develop operational readiness plans for new product launches and upgrades, including training materials.
• Travel extensively to Sandvik RSA Mechanical Cutting customer mine sites.

Key Performance Areas

• Product Safety: Communicate safety bulletins and legislative updates.
• Product Support: Assist service and parts teams with repair and maintenance knowledge.
• Product Performance: Recommend improvements based on data and site needs.
• New Product Development: Support with technical data for new products.
• Product Sales: Contribute to sales materials and provide application advice.
• Warranty: Train staff in warranty and non-warranty repairs.

Qualifications include mechanical qualification or diesel mechanic trade, vocational training in diesel engines and mobile mining equipment, minimum 3 years’ experience in product support for flameproof RTV equipment, and the ability to travel and work effectively in a matrix organization. English proficiency is required.

How to apply: Please apply online through Workday (ESS) or via the Sandvik website by 4 June. If you do not receive a response within 14 days, your application was unsuccessful. We offer a dynamic international environment and opportunities for professional growth.

Sandvik values diversity and believes that varied experience and perspectives lead to a better workplace and customer service.