Product Manager - Generators

Persona Staff; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading company in Johannesburg seeks a sales support staff member with a strong background in electrical or mechanical engineering. This role involves identifying market needs, training customers, managing stock, and coordinating product launches. Candidates should possess technical knowledge of power systems, a driver's license, and the ability to travel as needed.

Qualifications

• Valid driver's license and own transport required.
• Willing to travel and possess a valid passport.
• Knowledge of relevant IEC standards.

Responsibilities

• Identify suitable products for the local market and manage stock levels.
• Provide training for internal and external customers.
• Monitor competitor activities and maintain supplier relations.

Skills

Technical knowledge of back-up power equipment

Understanding of market and customer needs

Proficiency in Microsoft Office

Education

B-Tech or National diploma in electrical/mechanical engineering

Matric

Job description

REQUIREMENTS

• Matric is essential.
• B-Tech or National diploma in electrical / mechanical engineering or similar qualification relevant to products and applications required to sell.
• Valid driver's license and own transport.
• Willing to travel and possess a valid passport.
• Technical knowledge of back-up power equipment and systems, control & maintenance, and their applications.
• Good understanding of the market and customer needs.
• Knowledge of relevant IEC standards.
• Proficiency in Microsoft Office, especially Excel.

Note: This role may require entertainment from customers outside of business hours, and all sales and support staff are expected to participate.

RESPONSIBILITIES

1. Identify suitable products for the local market and determine stock quantities.
2. Ensure stock levels are accurate in stores.
3. Identify target markets, customers, and applications aligned with company strategy, and communicate this to the sales team.
4. Provide training for internal and external customers, maintain a training database, and support sales activities such as shows, demos, and presentations.
5. Manage samples and demos for training and customer visits.
6. Monitor competitor activities and market demands, and communicate findings to the sales team and suppliers.
7. Maintain relations with suppliers regarding pricing, marketing materials, technical support, and warranty issues.
8. Keep the documentation database updated with the latest files, removing outdated ones, and communicate updates regularly.
9. Facilitate resolution of product issues with suppliers and share learnings with the team.
10. Manage warranty claims and trends in product failures, reporting to the Product Manager.
11. Coordinate product launches and relaunches in new markets or for new initiatives.
12. Assist customers with technical issues remotely or on-site as a last resort, and gather data to communicate back to suppliers.
13. Prepare and train the sales team on support tools for equipment sizing and selection.
14. Support the sales team with technical specifications in quotes and tenders.
15. Participate in weekly sales meetings to share updates and strategies.
16. Hold monthly meetings with the service manager and suppliers to discuss product issues, updates, and trends.
17. Ensure company products are specified at relevant projects and maintain accountability for sales targets.