Product Manager - Front Shop

Job Description

We are recruiting on behalf of our client in the SaaS business.

They require a highly organized and proactive Operations Coordinator to provide critical administrative and operational support.

This role spans travel and event coordination, procurement, billing support, project administration, light HR admin, internal communications, and organizational surveys.

Key Responsibilities:

1. Administrative Support: Support the MANCO team with day-to-day operational or administrative tasks. Assist in the coordination of company events such as team days, off-sites, and other internal activities.
2. Travel & Event Coordination: Coordinate travel bookings including flights, accommodation, visas, and support bookings for events, team meetings, and venues.
3. Procurement: Assist with the coordination of vendor quotes, purchase orders (POs), and deliveries in line with company processes.
4. Billing & Finance Support: Assist with internal and external billing queries. Support invoice tracking, PO matching, and follow-ups on outstanding payments. Help maintain accurate records using Zoho Books.
5. Project Administration: Support vendors and partners with coordination or delivery of tasks and projects. Maintain requirements and project documentation. Support project leads and assist with updating and maintaining knowledge management records.
6. Organization Surveys & Feedback: Assist with the distribution and tracking of internal and external surveys including Net Promoter Score (NPS) and employee feedback. Compile responses and help route feedback to relevant stakeholders.
7. Internal Communications: Help coordinate virtual and in-person events, including booking venues and managing service providers.
8. HR Administration: Assist with onboarding logistics for new hires such as system access and welcome packs. Maintain HR documentation including leave records, contracts, and compliance checklists. Provide administrative support for HR initiatives and audits.

Requirements:

1. Minimum 1-2 years in an administrative, coordination, or operations support role.
2. Grade 12 is essential.
3. A diploma or certificate in Business Administration, Project Management, or HR is advantageous.
4. Strong organizational and multitasking ability.
5. Excellent written and verbal communication skills.
6. Proficiency in Microsoft Office / Other Cloud Applications.
7. Familiarity with Zoho Books is preferred.
8. High attention to detail and ability to work independently.
9. Discretion and professionalism when handling sensitive information.

Benefits:

A collaborative, mission-driven SaaS culture. Exposure to multiple business areas, including finance, people, and operations. Birthday leave, mental wellness leave, Christmas leave, and wellness support. Professional development and learning opportunities.