Product Manager (Card Acquiring)

Primary Purpose

Management of the Card Acquiring portfolio to ensure sustainability and competitiveness through developing features and solutions; ownership of the income statement to drive revenue and reduce costs; conducting market research; generating product requirements; sales and marketing initiatives; determining specifications production timetables; pricing; time-integrated plans for product introduction; developing strategies for the product in line with the Bank’s strategic objectives; whilst ensuring that the appropriate governance is applied.

TECHNICAL COMPETENCY REQUIREMENT

• Product management skills
• Advanced understanding of acquiring value chain
• Knowledge and understanding of business drivers.
• Practical application of knowledge and skills to drive business growth and meet customer needs.
• Analytical, confident, and competent self-starter with excellent organizational skills
• Deadline- and target driven with a high attention to detail.
• Excellent written and verbal communication skills with a strong ability to influence and negotiate.
• Work well under pressure, resilient and manage stress effectively.
• Advanced knowledge of the regulatory environment in payments, including industry bodies such as PASA, Bankserv and Card Schemes such as MasterCard, Visa, Dinners Club, American Express etc.
• Advanced knowledge of the Card Acquiring business including Physical Point of Sale, Mobile Point of Sale, E-commerce and Integrated Solutions as well as payment form factors such as cards, mobile phones, stickers etc.
• Good business acumen with the ability to anticipate problems and identify possible preventative measures.
• Strong relationship building and teamwork skills

Required Minimum Education And Training

• Bachelor’s degree in commerce or equivalent.
• Post Graduate qualification in Commerce would be ideal.

Required Minimum Work Experience

• 7 years’ work experience, of which 4 years was in product development and/or management and 2-3 years general banking experience

KEY PERFORMANCE AREA (KPA)

FINANCIAL MANAGEMENT

• Partner with Finance Team to produce budgets and forecasts.
• Manage product to deliver financial budget.

CUSTOMER CENTRICITY

• Demonstrate understanding of merchant solutions customer.
• Demonstrate understanding of broader PBB customer and how Merchant Solutions fits into the ecosystem.
• Ensure Merchant Solutions meet Payments Industry requirements and addresses the customer needs.

OPERATIONAL EXCELLENCE

• Partner with key internal stakeholders to deliver competitive product.
• Manage internal and external stakeholders to minimise downtime and negative impact on customers.

DATA MANAGEMENT

• Use Bank MIS capabilities and reports such as the Trigger report to derive business insights that will be used to manage product and enhance value to customers

STAKEHOLDER MANAGEMENT

• Ensure Card Scheme compliance.
• Ensure PASA industry compliance.
• Manage relationship with internal stakeholders: FCU, Risk, CCC, Audit, Legal etc.
• Maintain close relationship with frontline staff and Regional Managers.

PRODUCT DEVELOPMENT

• Develop compelling CVP.
• Introduce product enhancements to remain competitive.

LEARNING AND GROWTH

• Take ownership for own career advancement.
• Manage self and others through change.

This position is advertised in line with our commitment to Employment Equity.