Product Manager-1

firstrand; Johannesburg; On-site; ZAR 600,000 - 850,000; Full time

Job summary

Join a leading South African bank as a Product Manager, focusing on the eBucks Rewards strategy. You will collaborate across teams to deliver innovative customer solutions and drive business growth. This role requires strong project management skills and a background in analytics, ideally within banking or loyalty programs.

Benefits

Flexible working conditions

Health and wellbeing programs

Generous leave policy

Professional development resources

Qualifications

• 3-6 years of related experience, preferably in banking.
• Experience with loyalty or rewards programs.
• Ability to advise on strategy and implementation.

Responsibilities

• Drive eBucks Rewards strategy and customer-centric solutions.
• Control expenditure and manage risks effectively.
• Compile reports for decision-making and track progress.

Skills

Project Management

Business Analytics

Customer Insights

Collaboration

Problem Solving

Job description

Time left to apply: End Date: July 2, 2025 (5 days left to apply)

Job requisition id: R35971

Job Description

To provide direction and manage the creative process of a specialist team.

Hello Future Product Manager

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our eBucks Product house, you will need to drive the eBucks Rewards strategy towards customer-centric solutions through product management and deliberate customer value proposition development, ensuring practice integration and operational implementation through customer experience frameworks to meet product portfolio management objectives and business targets.

Are you someone who can:

• Develop new rewards and loyalty value propositions and enablement processes to grow portfolio revenue.
• Control expenditure and identify process improvements to reduce costs.
• Identify and utilize opportunities for revenue growth to meet sales targets.
• Develop, encourage, and nurture collaborative relationships across areas of specialization.
• Promote teamwork and inclusivity.
• Compile reports to track progress and guide business decisions.
• Ensure ongoing value addition and improvement to operational processes.
• Manage risks in your area of responsibility.
• Identify opportunities to expand the customer base with profitable customers.
• Contribute to developing tactical and operational strategies.
• Manage team performance to achieve business objectives.
• Build relationships across teams and functions to enhance collaboration and innovation.
• Create solutions to meet customer demands and deliver service excellence.
• Ensure understanding of customer needs and align service solutions accordingly.
• Communicate implementation plans and secure buy-in.
• Lead strategic projects.
• Ensure product knowledge is accurate and provide relevant information to customers.
• Resolve customer queries and complaints promptly.
• Analyze customer feedback for service improvements.
• Propose ideas for service improvement and align business processes to strategy and client needs.

You will be an ideal candidate if you:

• Have a background in project management and business analytics.
• Have experience working with technical delivery teams.
• Have 3-6 years of related experience; banking knowledge is advantageous.
• Have loyalty or rewards program experience.
• Can advise on strategy and implementation.
• Can guide administrative staff effectively.

You will have access to:

• Networking and collaboration opportunities.
• Challenging work that makes a difference.
• Flexible working conditions.
• Opportunities to innovate.
• Focus on health and wellbeing (onsite wellness center, gym, crèche, employee wellbeing programs, financial fitness).
• Resources for professional development.
• Generous leave policy.
• Inspiring work environment.
• Preferential banking rates for employees.

We can be a match if you can:

• Lead the strategic direction for eBucks Rewards Innovation and oversee strategic projects.
• Collaborate with the Programme Manager to ensure successful programme execution.
• Manage relationships within the First Rand Group to support business growth initiatives.
• Drive decision-making using customer insights and analysis.

Interested in taking the next step? We look forward to engaging with you. Apply now!

#post
#fnb
#LI-VM1

Job Details

Note: Applications will not be accepted after July 2, 2025. Please submit your application before the deadline.

All appointments will align with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily, which will be kept confidential unless required by law.

Introduce Yourself

Introduce yourself to our recruiters; we will contact you if there's a suitable role.

For queries, please log via MyQ.

About Us

FNB offers a broad range of banking, insurance, savings, and investment products, along with a digital platform and rewards system in eBucks. Recognized globally, FNB has won multiple awards, including the Strongest Banking Brand in the World (2023). We offer diverse opportunities for a rewarding career dedicated to making a positive impact.