Product Manager

Protect Group; Wes-Kaap; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Join a dynamic company that is shaping the future of customer experience solutions in various industries. As a Product Manager, you will play a pivotal role in driving innovative, tech-enhanced solutions that enhance user satisfaction and generate revenue. You will work closely with cross-functional teams, leveraging your analytical skills to identify growth opportunities and ensure compliance. This is an exciting chance to be part of a fast-paced, tech-driven environment where your contributions will have a significant impact on global customer experiences. If you are passionate about building products and driving success, this role is perfect for you.

Benefits

Company MacBook

Global exposure

Career growth opportunities

Impactful work

Qualifications

• 3+ years in product management or related roles with a focus on product lifecycles.
• Strong analytical skills to gather, analyze, and present data for decision-making.

Responsibilities

• Drive innovative solutions by aligning product strategies with business goals.
• Collaborate with cross-functional teams to ensure seamless user experiences.

Skills

Product Management

Project Management

Agile Methodologies

Analytical Skills

Problem-Solving

Communication Skills

Customer Focus

Tools

Jira

Miro

Figma

Slack

Google Workspace

Job description

Product Manager

Location: Cape Town, South Africa, Office Based

Contract: Permanent, Full-Time

Salary: R420,000 - R540,000 per annum

About Protect Group

Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in 2016, the company has rapidly grown to serve over 100's of business partners across 75+ countries with a presence in 12 global offices.

Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, presenting products and providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs.

'Protect People’ are individuals bursting with talent, ambition, drive and loyalty. You will care passionately about what you do and will be able to play a part in the continued growth of a business that is disrupting global industries and major brands across the transportation, travel, hospitality, events and financial services sectors.

The Role

As a solution-oriented Product Manager at Protect Group, you’ll support Refund Protect and Protect Plus by driving innovative, tech-enhanced solutions in various markets. Working with the Senior Product Manager, you’ll turn strategy into actionable roadmaps, conduct market research, and collaborate across teams to deliver seamless user experiences for the customers of our partners. You’ll analyse trends, identify growth opportunities, and ensure compliance, blending data-driven insights with a passion for empowering users—all with speed and agility.

Key Responsibilities

• Product Strategy & Research: Align product strategies with business goals through market trend analysis, customer feedback, and competitor research.
• Product Operations: Track product health metrics, manage the backlog, and support Pre-Sales and go-to-market efforts with concise documentation.
• Documentation: Maintain clear playbooks and product docs in a central hub, questioning “Why” to streamline processes.
• Cross-Functional Support: Work with Development, Design, and UX/UI teams to align on goals and timelines, coordinating with stakeholders for input.
• Risk & Compliance: Adopt an opportunity-driven approach—test, learn, take accountability (RACI), and ensure regulatory compliance where appropriate.

Key Qualifications & Experience

• Experience: 3+ years in product management, project management, or a related role, with a passion for building products and experience managing product or project lifecycles.
• Agile Knowledge: Familiarity with Agile (Scrum, Kanban); experience in Agile settings is a plus.
• Analytical Skills: Strong ability to gather, analyse, and present data to inform decisions and spot trends.
• Product Basics: Knowledge of product lifecycle, roadmapping, backlog management, and prioritisation.
• Technical Acumen: Comfort collaborating with technical teams and understanding software development basics (e.g., APIs).
• Problem-Solving & Curiosity: Skill in tackling complex challenges with practical solutions and a “Why?”-driven mindset.
• Communication & Collaboration: Clear verbal and written skills; thrives in cross-functional teams while challenging norms.
• Customer Focus: Passion for delivering user value and enhancing experiences.
• Tools (Desirable): Experience with Jira, Miro, Figma, Slack, or Google Workspace is a plus.

Why Join Protect Group?

• Competitive salary with benefits like a company MacBook.
• Global exposure through client engagement and potential travel opportunities.
• Career growth in a fast-paced, tech-driven company.
• Impactful work shaping customer experience solutions worldwide.

How to Apply

We seek ambitious, high-performers eager to make a mark. If this role matches your skills and goals, please submit your CV and a brief statement on how you’ll drive Protect Group’s success.

Join us to innovate and deliver exceptional solutions!