Product Manager

Our ability to stand the test of time has been no coincidence.

We've come this far because we continue to evolve.

It's a challenge that never ends and drives every individual in our team to make tomorrow better than today for our customers. Our offshore ports each have a personality of their own.

When you're part of the offshore Qantas family you might be physically apart but you're still a close part of our team. The Freight Services Officer plays a key role in delivering a friendly, professional, and engaging reservations and booking service to our international freight customers, setting Qantas Freight apart from its competitors.

This position also involves preparing accurate export flight plans, monitoring inbound freight shipments, and coordinating with third-party Ground Handling Agents to ensure compliance with load instructions.

Additionally, the role includes office administration tasks such as drafting and editing internal and external communications, as well as managing the cataloguing, filing, and archiving of important documents like rating and invoicing information.

The Freight Services Officer will also conduct market research to stay informed about industry trends and customer needs.

This role is part of a small, collaborative, and inclusive team handling enquiries for the rest of the Region and working with different time zones.

You'll have:

1. Minimum 1 year's experience in either an airline, freight forwarder, or ground handling warehouse environment.
2. Proficient in both written and spoken English.
3. Proficient in Microsoft / Office suite of products, particularly Excel.
4. Experience with an Air Freight booking platform (such as Webcargo or Cargo1) and/or Salesforce experience would be very highly regarded.
5. Ability and passion for building constructive working partnerships with all levels of customer, supplier, and internal stakeholders.
6. Demonstrated analytical skills; knowledge of Power BI would be an advantage.
7. Ability to work Saturdays and Sundays when required (usually every 6/7 weeks).
8. The ability to work independently, be self-motivated and disciplined while completing tasks with a high degree of accuracy.
9. Right to live and work in South Africa.

Why Qantas

If you're successful in your application, you'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You'll be supported from day one with on-the-job training and coaching as well as our formal training opportunities.

While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions; the destinations are endless. Qantas is an equal opportunity employer, so by coming to work for us, you'll be part of an organisation that encourages diversity, supports charities, and environmental initiatives. Be a part of something special and play your part in the Qantas story; get in touch today.