Product Manager

Traveltechessentialist; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A technology solutions company in Cape Town seeks a Product Manager to drive innovative, tech-enhanced solutions in various markets. The ideal candidate has 3-5 years of experience in product management, familiarity with Agile methodologies, and strong analytical skills. This role offers a competitive salary, career growth, and the opportunity to shape customer experience solutions worldwide.

Benefits

Company MacBook

Global exposure through client engagement

Career growth opportunities

Impactful work shaping customer experiences

Qualifications

• 3-5 years in product management, project management, or related role.
• Familiarity with Agile methodologies (Scrum, Kanban) preferred.
• Strong analytical skills to inform decisions and spot trends.

Responsibilities

• Align product strategies with business goals via customer feedback.
• Manage product health metrics and support go-to-market efforts.
• Maintain clear documentation for streamlined processes.

Skills

Product management

Agile methodologies

Analytical skills

Communication skills

Problem-solving skills

Tools

Jira

Miro

Figma

Slack

Google Workspace

Job description

Product Manager

Location: Cape Town, South Africa, Office Based

Contract: Permanent, Full-Time

Salary: R, - R,

About Protect Group:

Protect Group specializes in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions. Founded in , the company has rapidly grown to serve over 's of business partners across 75+ countries with a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, presenting products and providing customer-experience solutions and additional revenue services.

This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs.

Our People: Protect People are individuals bursting with talent, ambition, drive, and loyalty. You will care passionately about what you do and will be able to play a part in the continued growth of a business that is disrupting global industries and major brands across transportation, travel, hospitality, events, and financial services sectors.

The Role:

As a solution-oriented Product Manager at Protect Group, you'll support Refund Protect and Protect Plus by driving innovative, tech-enhanced solutions in various markets. Working with the Senior Product Manager, you'll turn strategy into actionable roadmaps, conduct market research, and collaborate across teams to deliver seamless user experiences for our partners' customers. You'll analyze trends, identify growth opportunities, and ensure compliance, blending data-driven insights with a passion for empowering users—all with speed and agility.

Key Responsibilities:

1. Product Strategy & Research: Align product strategies with business goals through market trend analysis, customer feedback, and competitor research.
2. Product Operations: Track product health metrics, manage the backlog, and support Pre-Sales and go-to-market efforts with concise documentation.
3. Documentation: Maintain clear playbooks and product docs in a central hub, questioning "Why" to streamline processes.
4. Cross-Functional Support: Work with Development, Design, and UX/UI teams to align on goals and timelines, coordinating with stakeholders for input.
5. Risk & Compliance: Adopt an opportunity-driven approach—test, learn, take accountability (RACI), and ensure regulatory compliance where appropriate.

Qualifications & Experience:

1. Minimum 3-5 years in product management, project management, or a related role, with a passion for building products and managing product or project lifecycles.
2. Familiarity with Agile methodologies (Scrum, Kanban); experience in Agile settings is a plus.
3. Strong analytical skills to gather, analyze, and present data to inform decisions and spot trends.
4. Knowledge of product lifecycle, roadmapping, backlog management, and prioritization.
5. Comfort collaborating with technical teams and understanding software development basics (e.g., APIs).
6. Problem-solving skills with a "Why?"-driven mindset and curiosity.
7. Excellent verbal and written communication skills; ability to thrive in cross-functional teams.
8. Passion for delivering user value and enhancing customer experiences.
9. Experience with tools like Jira, Miro, Figma, Slack, or Google Workspace is a plus.

Why Join Protect Group?

• Competitive salary with benefits like a company MacBook.
• Global exposure through client engagement and potential travel opportunities.
• Career growth in a fast-paced, tech-driven company.
• Impactful work shaping customer experience solutions worldwide.

How to Apply:

We seek ambitious, high-performers eager to make a mark. If this role matches your skills and goals, please submit your CV and a brief statement on how you'll drive Protect Group's success. Join us to innovate and deliver exceptional solutions!

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