Product Manager

The Rank Group; Cape Town; Hybrid; ZAR 800,000 - 1,100,000; Full time

Job summary

A leading digital gaming company seeks a Product Manager to enhance customer journeys and drive product development strategies. The role involves collaboration with cross-functional teams to deliver outstanding product experiences while ensuring compliance with regulatory standards. Ideal candidates will have a background in product management, strong communication skills, and experience in the gaming industry.

Benefits

Hybrid working

Leadership training

Development opportunities

Private medical insurance

Bonus schemes

Qualifications

• Demonstratable experience in Product Management required.
• Gaming experience is desirable.
• Strong communication and presentation skills with experience in communicating with senior stakeholders.

Responsibilities

• Deliver a first-class experience for online players through optimised journeys.
• Collaborate with product designers and engineers to deploy front-end changes.
• Define, communicate and measure KPIs for product performance.

Skills

Product Management

Communication

Customer Experience

Relationship Building

Job description

Company Description

Rank Interactive, the digital arm oftheRank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, ourproductsand our people, we bring entertainment to millions of people worldwide on various devices daily.

Operating with a multi-branded strategy, we offer online entertainment,bingoand slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the UK, Gibraltar, Malta, Barcelona, Mauritius, South Africa, and Israel andbeing part of a group withapproximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.

Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Job Description

As a Product Manager at Rank Interactive, you will be part of the product team reporting to the Head of CX Design, aligned to core customer journeys (i.e. Registration, Login, Account, Cashier, Responsible Gaming etc.). You will represent market demand, customer preferences and business stakeholder interests in strategic planning and development of the solutions in your area.

You will work closely with other product managers, designers and development to ensure a best-in-class product experience is delivered to our customers .

Main Accountabilities & Responsibilities:

• Deliver a first-class experience for all our online players through optimised customer journeys
• Will work with data to identify and address pain points for customers, removing friction from on-site and app-based journeys
• Participate in product discovery to identify and mitigate risks and validate objectives/solutions
• Collaborate with product designers and engineers to develop and deploy front-end changes that excite and entertain
• Own the product portfolio and roadmap relating to feature development across your product vertical
• Encourage a customer-centric culture of innovation focused on adding customer and business value to our products and services
• Work closely with the product leadership team to define the product vision and design winning product strategies
• Define, communicate and measure KPIs for product performance
• Work closely with key stakeholders to understand venture partnerships, brand strategies and customer segments to ensure consistency and platform economy of scale is balanced with brand differentiation
• Capture opportunities and build strong business cases through a data-driven approach to align key stakeholders and development teams ensuring the goals are clear
• Work closely with business intelligence, research and product design to discover, prototype, test and learn to inform product development
• Collaborate closely with delivery leads/ technical leads and system architects to maintain a balance of new feature development without compromising the integrity and quality of current solutions
• Provide the overall direction for all phases of the product development lifecycle
• Ensure compliance with a regulator, privacy and responsible gaming protocols
• Provide clear communication and visibility for the wider stakeholder group to keep them informed of the performance of our products and progress on new development
• Plan and coordinate go-to-market strategy and execution with marketing, operations and development teams with clear communication surrounding our product releases
• Help continue to develop a positive, open-feedback team culture and environment to boost engagement, ownership, and accountability

Qualifications

• Demonstratable experience in Product Management required
• Gaming experience is desirable
• Experience in front-end/back-end development
• Experience working in a fast-changing and fast-paced industry and working environment
• Wanting experience inmethods to understand and improve customer experience
• Ability to buildexcellent relationships and communicate with external suppliers
• Keen to gain a good understanding of lean and agile product development
• Strong communication and presentation skills with experience in communicating withsenior stakeholders
• Self-starter with an entrepreneurial approach to your work
• Ability to see the 'big picture,' evaluate the business impact of issues and prioritise various requests

#LI-Hybrid #LI-MN1

Additional Information

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.