Product Head: Client Engagement

Capitec Bank; Sandton; On-site; ZAR 60 000 - 100 000; Full time

Job summary

An established industry player is seeking energetic individuals to join their mission of transforming banking. This role focuses on leading the Salesforce CRM platform, ensuring it delivers exceptional client experiences. With a commitment to innovation and a client-first approach, the company values talent and fosters growth opportunities. As a leader, you'll guide a dedicated team, driving strategic initiatives and optimizing product capabilities. If you're passionate about making a positive impact in the banking sector and want to be part of a dynamic team, this is the perfect opportunity for you.

Qualifications

• 5+ years of Salesforce experience at a senior management level.
• Experience leading high-performing teams and agile product delivery.

Responsibilities

• Ownership of the Salesforce CRM platform and driving its strategic direction.
• Guiding the product team to develop world-class capabilities.

Skills

Salesforce Financial Services Cloud

Leadership

Agile Product Delivery

Commercial Thinking

Interpersonal Skills

Data-Driven Approach

Education

Relevant Tertiary Qualification

Tools

Salesforce CRM

Job description

Apply by:

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above, finalize your application by clicking apply below.

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and that earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy, and take Ownership. To support our people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities, as well as employee benefits and savings. We prioritize making sure each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About the Role

• Ownership and accountability for our Core Relationship Management Platform, Salesforce, including translating strategic direction into a ‘best in world’ product through the leadership of a dedicated team, with the dual focus of platform ownership and driving, planning, and ensuring delivery.
• Guiding and coaching the Product team to develop world-class capabilities and services according to business and organizational strategies.
• Designing, developing, maintaining, and scaling the Salesforce CRM product. This includes strategic direction, product vision, capability optimization, and driving adoption of Salesforce as a strategic technology. Leading and coaching a team to enable the best client experience and ROI.
• Salesforce knowledge and experience are essential for this role.

Our Ideal Candidate

• Minimum 5 years of Salesforce Financial Services Cloud experience at a senior management level.
• Experience leading small to medium-sized high-performing teams.
• Experience with agile product delivery.
• Strategic and client-centric mindset.
• Experience in client development and product validation through customer feedback.
• Ability to influence and build relationships to achieve objectives.
• Leadership in guiding multi-functional teams within a single product operating model.
• Experience overseeing remote/hybrid teams.
• Salesforce experience including strategy definition and team leadership.

Minimum Knowledge

• Strategic and commercial thinking, considering problems from a business perspective using people, technology, and product input.
• Data-driven approach with analytical and quantitative skills.
• Technologically literate and adaptable to new technologies.
• Deep understanding of the product, business, and competitive landscape.
• Ability to present complex technical information clearly to diverse audiences.

Minimum Qualifications

• A relevant tertiary qualification.

Skills

• Commercial thinking skills.
• Interpersonal and relationship management skills.
• Facilitation skills.
• Numerical reasoning skills.
• Presentation skills.

Conditions of Employment

• Clear credit and criminal record.

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Capitec is committed to diversity, and where feasible, all appointments will support our employment equity goals.