Product Genius (Customer Care Officer)

Sydsen Recruit; Gauteng; On-site; ZAR 200 000 - 400 000; Full time

Job summary

A well-established dealership is seeking a Customer Care Officer (Product Genius) to enhance customer satisfaction and streamline service processes. This role requires a passionate individual with a strong background in the automotive industry and customer service. You will be responsible for developing and implementing effective systems while ensuring a high level of customer care. Join a dynamic team where your contributions will directly impact customer experiences and dealership success. If you thrive in a motivated environment and are eager to make a difference, this is the perfect opportunity for you.

Qualifications

• 3+ years in a customer service role, preferably in the automotive industry.
• Proven ability to develop and implement effective systems.

Responsibilities

• Provide exceptional customer care in a fast-paced dealership environment.
• Develop and implement efficient systems and processes.

Skills

Automotive Industry experience

Customer Service

System Development and Implementation

Computer Literacy

Deadline Driven

Tools

MS Office

Dealership CRM Packages

Job description

Customer Care Officer (Product Genius)
Reference: CAW-LH-1
Location: Northcliff, Johannesburg

Duties & Responsibilities

Our client is looking for a highly skilled and stable Customer Care Officer (Product Genius) for a well-established dealership based in Northcliff, Johannesburg.

Requirements

1. Automotive Industry experience
2. 3 years minimum experience in a Customer Service role
3. Consistent performer
4. Ability to develop and implement systems and processes
5. Computer Literate (e.g., MS Office, Dealership CRM Packages)
6. Deadline driven / motivated / hands-on individual

(Please note: Only candidates with the relevant requirements will be considered and contacted.)

If you are not contacted within 14 (fourteen) days of applying, kindly consider your application unsuccessful.

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