Description: Facilitate user experience into the design of products and services and design interfaces to effectively communicate the brand and enrich the customer's experience.
Job Responsibilities
- Develop compelling visual artifacts (UI layouts, interface elements, prototypes, high-level storyboards, mock-ups, wireframes) to effectively communicate UI and UX needs.
- Develop and maintain design elements, mock-ups, and specifications as needed.
- Research the latest visual design, UI and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements.
- Custodian for developing visual, UI and interaction design assets to be adopted within the design system.
- Conduct best practice research to develop and improve UI and interaction design to solve end-user problems effectively.
- Formulate testing parameters to effectively assess user experience.
- Conduct competitor research to develop and improve features of products and to balance user needs, technical constraints, and business objectives to solve user problems effectively.
- Understand scope, requirements, and drive innovative solutions aligned with business goals and UX metrics.
- Develop user experience flows and integrate them into mock-ups, usage scenarios, prototypes, specifications, navigation maps, and other design documents.
- Create and evaluate interaction models, user task flows, screen designs, and UI details that promote ease of use and optimize the user experience.
- Effectively communicate ideas, both verbally and visually, to gain stakeholder agreement.
- Collaborate actively and work effectively with cross-functional teams to ensure designs are successfully created and implemented to achieve user goals.
- Advocate for the end-user throughout the development process and work closely with other members of the Service Design Team to craft a world-class user experience.
- Create solid recommendations and prioritization based on technology and business needs.
- Adhere to design standards by understanding and following the Design System.
- Adhere to our client-centered design process.
- Consider user feedback from user testing results in order to deliver the best customer experience.
- Accountable for time management within each project to ensure agreed deadlines are met.
- Adhere to consistent design patterns and principles.
- Align to the technical infrastructure of the Group.
- Support the achievement of the business strategy, objectives, and values by ensuring delivery of processes, services, and solutions.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within the specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interactions.
- Obtain buy-in for developing new and/or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in organization culture-building initiatives (e.g., staff surveys, etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to the organization.