Product Designer – Discovery & Delivery

Product Designer – Discovery & Delivery
Oslo, Arendal or Sofia

Do you want to help shape the future of contact centre solutions? We’re looking for a product designer with strong discovery skills to make our digital platforms even more user-friendly and value-driven.

Puzzel: The Low-Down

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years.

What you'll do

In Puzzel you’ll be a part of a Product trio consisting of you, a Product Manager and a Tech Lead. The Product Designer work in that product trio is driving and designing the product experiences that drive measurable outcomes, user adoption, task success, and business impact through continuous discovery.

You will work in close collaboration with product, engineering, and go-to-market teams. The role contributes both strategically and tactically, helping shape product direction while executing hands-on design work aligned with team and company goals.

Key Responsibilities:

1. Product Design Execution

• Design intuitive, accessible, and scalable user experiences.
• Translate product requirements and value hypotheses into flows, wireframes, mockups, and hi-fidelity prototypes.
• Contribute to and evolve the shared design system, ensuring design consistency and reusability.
• Collaborate with engineering to ensure design feasibility and execution quality.

• Actively contribute to ongoing discovery practices, including Design Sprints, hypothesis framing, experimentation, and validation.
• Design and run user research and usability testing activities to uncover unmet needs and validate solutions.
• Partner with PMs and Developers to understand jobs-to-be-done, pain points, and usage behaviours.
• Use qualitative and quantitative data to inform product direction and iterate rapidly.
• Assess the impact of initiatives after implementation.

• Operate within a durable, empowered product team with shared accountability for product outcomes.
• Work closely with PMs and tech leads in a triad model to shape product strategy and roadmap.
• Facilitate design workshops and co-creation sessions with internal stakeholders and customers.
• Clearly communicate design rationale, trade-offs, and insights across disciplines.

• Act as design lead for a product area, contributing to vision, strategy, and prioritisation.
• Identify design-led opportunities to improve outcomes.
• Connect design work to commercial context, including value propositions, pricing models, and GTM alignment.
• Drive continuous improvement in design processes and practices.
• Contributes to the design strategy across multiple products.

The must haves

• 3+ years of experience in product design, UX (UI)/graphic design, or interaction design in (B2B) SaaS.
• Strong discovery and delivery skillset/experience.
• Design portfolio showcasing end-to-end design processes (problem discovery, research, wireframing, UI design, prototyping, testing, iteration).
• Proficiency in Figma and other design/prototyping tools.
• Brings an analytical mindset, a curious nature, and a keen eye for business impact.
• Strong communication skills—able to present and rationalise design decisions to stakeholders.

The location

This role is to be based either in Norway (Oslo HQ or Arendal) or Sofia, Bulgaria, with an expectation of working 2-3 days per week in the office.

What’s In it for You?

• Competitive salary.
• Flexible, hybrid approach to working; split your time between the office and home.
• You get to be part of a fun, driven and supportive team.
• Excellent development opportunities and a great company culture.

One Last Thing

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.