Product Delivery Manager

Ten Lifestyle Group; Cape Town; Hybrid; ZAR 400,000 - 600,000; Full time

Job summary

A global service business in Cape Town is seeking a Product Delivery Manager to oversee new client launches on their platform. The role demands at least 2 years of experience in digital project management, strong communication skills, and a proficiency in JIRA and agile methodologies. The company offers a hybrid working model and various benefits to support personal development.

Benefits

Competitive salary based on experience

Hybrid working model

Paid time off for volunteering

Paid sabbaticals after five years

Loyalty rewards and bonuses

Travel and entertainment discounts

Opportunities for career growth

Qualifications

• At least 2 years of experience managing digital project delivery.
• Experience managing digital product specifications, user stories, and acceptance criteria.
• Proficiency with JIRA and Agile methodologies.

Responsibilities

• Manage the end-to-end delivery of new clients on the Ten Platform.
• Ensure stakeholder involvement and that UAT and launch dates are met.
• Collaborate with Ten Account Managers to secure necessary assets.

Skills

Digital project management

Communication skills

Collaboration skills

Commercial acumen

Tools

JIRA

Django CMS

Job description

Shape the Future of Service Excellence with Ten!

Driving Innovation. Building Trust. Redefining Service Excellence.

Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world’s leading private banks, premium financial services, and luxury brands globally, including HSBC, Bank of America, Swisscard, and Royal Bank of Canada. Corporate clients use Ten’s services to acquire, engage, and retain affluent, high-net-worth customers or valued employees. Our service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives.

Millions of individuals worldwide have access to Ten's services across lifestyle, travel, dining, and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives.

We’re profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we’re setting the standard for sustainable growth and technology, AI-driven innovation.

For more information, check out our website!

We are looking for a Product Delivery Manager responsible for the successful delivery of new client launches of our white-labelled global website (brand name Ten Platform). This role will involve client-facing responsibilities from time to time.

You will be the day-to-day contact for all aspects related to new client launches, working alongside our Client Services, Product, Tech, Content, and Operations teams to manage requirements, delivery plans, task lists, risks, and timelines. Additionally, you will run sessions such as kick-offs and retrospectives.

All new client launches involve many complex steps to be executed by various team members (including yourself). Your delivery management skills and expertise will be vital in overseeing these steps, ensuring deadlines are met, and team members are clear on their deliverables and deadlines. You will also be responsible for site configurations on both new and existing clients.

This role is part of Ten’s Product Delivery & Support team within the wider Operations team, which also includes Product Operations, Delivery Management, and Tech Data Management. The role reports to the Operations Director.

Key responsibilities:

1. Manage the end-to-end delivery of new clients on the Ten Platform, including risk and dependency management.
2. Ensure stakeholder involvement at appropriate stages and that User Acceptance Testing (UAT) and launch dates are met.
3. Collaborate with Ten Account Managers to secure necessary assets and information from clients (brand guidelines, assets, domain strategy, SSL certificates, legal notices, etc.).
4. Coordinate with the Design team on white labelling requirements, design production, and delivery.
5. Work with support teams to complete assigned tasks successfully.
6. Partner with Tech and DevOps teams during the development lifecycle (scoping, specs, grooming, development, QA, UAT, release).
7. Coordinate with Content and e-CRM teams to deliver branded email templates for various communications.
8. Manage site configurations via Django CMS, including data input and testing.
9. Lead internal UAT processes and analyze/test UAT results, owning the process from start to finish.
10. Create trackers and JIRA tickets for changes from UAT, providing regular updates and highlighting risks.
11. Provide status updates to stakeholders regarding progress, opportunities, and challenges.
12. Contribute to continuous improvement initiatives within the Product Delivery & Support team.
13. Mentor team members and support the team as needed.

Requirements

Essential:

• At least 2 years of experience managing digital project delivery.
• Experience creating and managing digital product specifications (user stories, acceptance criteria, etc.).
• Experience with a Content Management System (CMS).
• Proficiency with JIRA and Agile methodologies.
• Process-driven, detail-oriented, and methodical.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced environment and deliver results.
• Commercial acumen.

Preferred:

• Experience with Django CMS.
• Experience in the travel industry.

Guidelines for Hybrid / Home Office:

• Located in Cape Town, South Africa.
• Hybrid work arrangement: at least 2 days/week in the office.
• Secure home office setup with minimal distractions.
• Minimum internet speeds required, verified during recruitment and onboarding.

Benefits

We value our people with a culture of recognition and reward, including regular appraisals, annual awards, and support for personal development. Our benefits include:

• Competitive salary based on experience.
• Hybrid working model.
• Paid time off, including a day annually for volunteering.
• Paid sabbaticals after five years of service.
• Loyalty rewards, bonuses, and gifts.
• Travel and work anywhere in the world with remote working holidays.
• Travel and entertainment discounts.
• Inclusive, diverse, and dynamic team environment.
• Opportunities for career growth within a global company.