PRODUCT CONSULTANT | EVATON

Smollan; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An innovative company is seeking a Product Consultant to enhance customer experience and ensure compliance in Gauteng. This role involves managing customer interactions, inventory oversight, and compliance reporting. The ideal candidate will thrive in a dynamic environment, driving sales and customer satisfaction while maintaining strong relationships. Join a forward-thinking team dedicated to excellence and growth in the industry, where your contributions will be valued and impactful.

Qualifications

• Experience in managing customer interactions and feedback.
• Strong skills in inventory management and compliance.

Responsibilities

• Manage customer vetting and registration for improved service.
• Monitor inventory and ensure compliance with brand standards.
• Capture and report on customer interactions and sales.

Skills

Customer Experience Management

Inventory Management

Compliance Management

Reporting and KPIs

Job description

We are looking for a Product Consultant in Gauteng to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

As a Product Consultant, you will be responsible for:

1. Customer Experience Management

• Manage customer vetting and registration
• Gather feedback and suggestions from customers to continuously improve the rental service
• Monitor and manage inventory, including storing, tracking, and maintaining equipment

Inventory Management

• Monitor and manage inventory, including storing, tracking, and maintaining equipment

Managing & Ensuring Compliance

• Brand management & compliance onsite
• HSSE compliance
• Escalate non-compliance issues
• Reporting and KPIs
• Deliver quality reports & insights
• Provide feedback on what is working and what is not
• Escalate issues encountered on sites
• Respond promptly to resolve issues
• Provide insights from customer interactions

Administration

• Capture daily, weekly, and monthly reports based on customer interactions and sales
• Identify challenges and implement corrective actions
• Address customer complaints, queries, and requests, ensuring resolution
• Build and maintain strong working relationships