Product Assistant (Travel)

Discover Africa Group; Bellville; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Discover Africa Group is looking for a passionate Product Assistant to ensure the accuracy and organization of their product portfolio. This role is vital in supporting sales consultants with critical information, while maintaining essential records and assisting in contract management, all within a collaborative team environment dedicated to celebrating Africa's wonders.

Benefits

20 days of annual leave

Paid birthday leave

Unlimited, pre-approved training leave

Professional development opportunities

Discounted Africa travel rates

Qualifications

• 3+ years’ experience in a similar administrative or Product Support role.
• Travel industry background, ideally with experience in systems like Travelyst.
• Confidence working independently and under pressure.

Responsibilities

• Assist with administrative tasks tied to contracting, supplier communication, and product development.
• Track contract renewal dates and outstanding agreements with precision.
• Respond to consultant queries about product-related invoices and contracts.

Skills

Communication

Organizational skills

Problem-solving

Education

Matric

Tertiary qualification

Job description

About us:

Discover Africa Group is a team of innovative, experienced, and ambitious go-getters passionate about sharing Africa’s best with travelers from around the world.

Our portfolio includes:

• Discover Africa Safaris: Bespoke luxury safari travel in Southern and East Africa.
• 4x4 Hire: Adventure 4x4 self-drive exploration.
• Drive South Africa: Africa’s first online rental car comparison and booking engine.

Our team culture is friendly, supportive, and professional—we value creativity, collaboration, and personal growth. Based in the northern suburbs of Cape Town, you might even enjoy a smoother commute, traveling against peak traffic.

Your Purpose

As our Product Assistant, you’ll play a vital role in ensuring the accuracy, clarity, and organisation of our product portfolio, from lodge contracts to tour rates and everything in between.

Working closely with our Head of Product, you’ll help maintain the systems and records that make seamless travel possible. You’ll be the quiet force behind the scenes, someone who thrives on detail, finding joy in bringing order to complexity.

Your work will ensure our sales consultants have the right information and that our suppliers feel supported.

Your Core Responsibilities:

Product Administration & Support

• Assist the Head of Product with administrative tasks tied to contracting, supplier communication, and product development.
• Maintain well-organised, up-to-date records of all product documents (mostly in Excel or Google Sheets).
• Upload and manage documentation in Google Drive and Travelyst.

Rates & Contract Management

• Assist with the annual rate comparison process, helping identify gaps, discrepancies, or unusual trends.
• Track contract renewal dates, outstanding agreements, and important deadlines with precision.
• Liaise directly with suppliers for clarification on rates, terms, or missing details.

Platform Accuracy & Consultant Support

• Support the accuracy and relevance of our tours and products in Travelyst.
• Load new tours, verify details, and ensure smooth information flow.
• Respond to consultant queries about product-related invoices and contracts.

Who We’re Looking For:

• Matric (Tertiary qualification a bonus)
• 3+ years’ experience in a similar administrative or Product Support role
• Travel industry background, ideally with experience in systems like Travelyst, Tourplan or similar
• A natural organiser with a love for spreadsheets, numbers, and problem-solving
• Strong communication skills; written, verbal, and interpersonal
• Confidence working independently and under pressure
• A collaborative team player who cares about conservation, quality, and getting things right
• A genuine passion for Africa, travel, and the magic they create together

Why Join Us?

At Discover Africa Safaris, we believe that our team’s passion and dedication deserve to be celebrated and rewarded. Here’s what you can look forward to:

• A competitive salary
• 20 days of annual leave
• After 5 years, earn one extra annual paid leave day per year, up to a max of 25 days
• Paid birthday leave—because no one should work on their special day!
• Unlimited, pre-approved training leave, including educational travel.
• Professional development opportunities to support your growth.
• Africa travel at discounted rates, giving you the chance to explore and deepen your connection to the continent.
• A chance to work with a team of passionate, like-minded individuals who share your love for Africa.

How to apply:

If you’re ready to turn your passion for Africa into a career that inspires and transforms lives, we’d love to hear from you. Apply today and join us in sharing Africa’s wonders with the world.

Discover Africa Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.