Product Analyst

Findojobs South Africa; South Africa; On-site; ZAR 500,000 - 650,000; Full time

Job summary

A leading recruitment agency is seeking a Product Analyst to enhance fund administration and trade management services. You will work with clients, operations, and tech teams to improve service delivery. Key responsibilities include service mapping, client engagement, and ensuring product performance with a focus on continuous improvement. Strong analytical and documentation skills are essential for this role.

Qualifications

• Experience in service mapping and definition.
• Proven ability in client and market insight gathering.
• Strong business and functional requirements documentation skills.

Responsibilities

• Gather insights into actionable requirements for client services.
• Engage with clients to identify service improvement needs.
• Oversee quality delivery of requirements and process specifications.

Skills

Service Mapping

Client Engagement

Business Analysis

Documentation Skills

Tools

ARIS

Confluence

Visio

Lucidchart

Miro

Job description

Role purpose

The Product Analyst will play a key role in understanding, defining, and evolving Curo’s fund administration and trade management service offerings. This individual will bridge the gap between clients, operations, and technology teams to ensure services are well-documented, client-centric, and continuously improving.

Key Responsibilities

1. Service Mapping & Definition :

• Gathering and translating insights into actionable requirements, and supporting change initiatives that improve client experience, efficiency, and scalability.
• Develop and maintain service blueprints and the service ecosystem map to ensure alignment and prioritization.
• Break complex operational services into product components with clear value propositions.
• Define product scope, inputs / outputs, SLAs, and client touchpoints.

2. Client & Market Insight Gathering :

Engage with internal stakeholders and clients to gather service improvement needs.

Analyse usage patterns and pain points across reporting, NAV, reconciliation, and trade functions.

Benchmark against industry best practices (IFRS 17, ASISA, etc.).

3. Business & Functional Requirements :

Break down epics into features and user stories with stakeholder input, documenting business rules, use cases, and system requirements.

Utilize tools like ARIS, Confluence, Visio, Lucidchart, or Miro to document data flows, business processes, SOPs, and work instructions.

4. Project & Change Support :

In collaboration with project and testing teams, oversee the quality delivery of requirements and business process specifications in line with best practices and business process.

Participate in service rollouts, client onboarding, and process transitions.

Support communication, training, and documentation of new features or services.

Participate in UAT and guide users to ensure that the designed solution ultimately meets business requirements.

Use scenario testing and test cases to ensure that testing covers all aspects of the business specification and anticipated processes.

5. Product Performance & Reporting :

Track service performance KPIs (e.g., accuracy, turnaround time, usage metrics).

Identify areas for automation, simplification, or scalability.

Support development of internal and client-facing dashboards.

Ensure that requirements and business process specifications are reviewed, validated, tested and approved by relevant stakeholders at each stage in the development cycle,from conceptual to end product.