Product Analyst

Digital Gaming Corp.; Johannesburg; On-site; ZAR 250 000 - 450 000; Full time

Job summary

Join a dynamic team in the online gaming industry as a Product Analyst! This role offers the chance to drive innovation and enhance customer experiences through effective product management and collaboration with cross-functional teams. You'll be at the forefront of delivering exciting updates and features that keep our users engaged and satisfied. With a supportive environment that fosters growth and development, this is an opportunity to supercharge your career and make a real impact in a fast-paced, competitive landscape. If you're passionate about gaming and ready to take on new challenges, we want to hear from you!

Benefits

Contribution to Medical Aid

Contribution to Provident Fund

Employee Assistance Programme

Learning and development programmes

Performance feedback tools

Qualifications

• Strong communication skills to convey complex ideas clearly.
• Experience in managing multiple projects and delivering on time.
• Ability to analyze problems and document solutions effectively.

Responsibilities

• Communicate key product features and drive new content sourcing.
• Work with dev teams to deliver features and ensure stakeholder updates.
• Analyze customer behavior and monitor content performance.

Skills

Verbal and written communication skills

Project management

Analytical skills

Problem-solving ability

Team collaboration

Attention to detail

Adaptability

Customer experience optimization

Education

2+ years in product roll-out and web/mobile offerings

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

Our journey at Osiris Trading started with a handful of brilliant individuals and some very big picture thinking.

Now, we are an ever-growing community of + talented and exceptional people at the forefront of the vast and competitive world.

Our expertise lies in marketing, customer service and technology.

Who we're looking for

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us.

At Osiris, every day is action-packed, and we expect you to bring your A-game.

In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer?

Supercharge your career with us and be part of something extraordinary.

Why we need you

We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Product Analyst, you'll be supporting the delivery of updates to the website and implement the content strategy as agreed with Business and other relevant stakeholders, covering working with our service providers to understand, in detail, the features and functionality of the content, as well as understanding and communicating the defined roadmap of content being released.

This will help us excel at the delivery and technical integrations of content, and ensure communications are distributed to the respective teams of these implementations to stay ahead of the game.

What you'll be doing

As part of your role, your responsibilities will include:

1. Be the product knowledge expert by communicating and highlighting key features, functionalities and overall offering.
2. Drive and source new content and features that fit within our industry and brand.
3. Work closely with dev teams to deliver features and fixes.
4. Ensure all stakeholders are kept up to date with the product roadmap and progress, any delays to be communicated – all regions.
5. Ensuring the Product (Web & Mobile) has the most efficient customer experience.
6. Work with the analytical teams to analyze and understand customer behaviour.
7. Ensure you leverage off all possible data sources and product functionality for decision making on any website and user experience changes.
8. Communicate with various internal departments.
9. Monitor the performance of content and features provided.
10. Collaborate with Product Manager on strategic and suggested changes required for the Websites and scope out the Web Dev Briefing and Change Requests.

This job description is not intended to be an exhaustive list of responsibilities.

You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you'll bring to the table

The necessary skills that we require for this role include:

1. Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
2. Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
3. Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
4. Exceptional attention to detail, ensuring high standards of quality in all outputs.
5. Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
6. 2 years + experience in a combination of but not limited to, product roll-out, web and mobile Product offerings, sports betting industry.
7. Ability to analyse problems and document solutions.
8. Ability to comprehend, document, and communicate technical touchpoints of various integrations on our platforms.
9. Display a high acumen of project administration and project management.
10. Work well under pressure.
11. Ability to communicate across multiple business streams.
12. Ability to effectively report on exceptions and nuisances.
13. Ability to influence others.
14. Good Interpersonal & relationship building skills – Team Player.
15. Proven analytical and problem-solving ability.
16. Able to work independently and manage time effectively, as well as work collaboratively with multi-disciplinary teams.

Desirable skills you've got up your sleeve

It would be great if you also have some of the following skills:

1. In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends.
2. Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations.
3. Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards.
4. Experience in developing and executing customer retention strategies.

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies.

Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

1. Ownership and accountability.
2. Initiating action.
3. Resilience.
4. Team orientation.
5. Integrity.

What you'll get back

We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group.

This includes:

1. We're dedicated to your supergrowth.
2. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
3. Your hard work and achievements won't go unnoticed.
4. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
5. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
6. Contribution to Medical Aid with Discovery Health.
7. Contribution to Provident Fund.
8. Group Risk.

Be part of that Superclass feeling At Super Group, diversity is part of our DNA.

With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It's all about putting your experience first and ensuring honesty and fairness in all we do.

Here, your growth is supported and your contributions valued.

Game on!

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment. This position requires trust and honesty; it has access to customers' financial details - therefore a credit and criminal record check will be conducted.

The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done.

By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks.

This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!