Process Quality Assurance Auditor MMH250603-9

Momentum; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial services company in Eastern Cape is looking for a detail-oriented PQA Auditor to enhance their Information Security Management. The role involves evaluating processes, providing feedback for improvement, and supporting operational resolution of issues. Ideal candidates will have a degree, experience in IT and project management, and proficiency in Microsoft Office. Competitive salary and opportunities for development offered.

Qualifications

• 2 years’ experience in general IT or process engineering.
• Experience in using Scrum in an Agile environment.
• Solid project management experience.

Responsibilities

• Evaluate how work is performed across teams.
• Identify and document process failures.
• Provide actionable feedback to improve risk management.

Skills

Quality assessment

Process improvement

IT and process engineering

Facilitation

Project management

Education

Degree or Diploma

Tools

Microsoft Office

Job description

Role Purpose

Join Our Information Security Management Team as a PQA Auditor!

Are you passionate about quality, process excellence, and making a real impact in a fast-evolving digital landscape? We’re building a cutting-edge Information Security Management Team—and we’re looking for a sharp, detail-oriented PQA Auditor to help us raise the bar on how we manage cyber risk in our business.

As a PQA Auditor, you’ll play a key role in ensuring the success of our Information Security Management System and our ability to defend our business from cyber attack.

Your Mission Will Be To

• Evaluate how work is performed across teams, ensuring alignment with defined processes, standards, and best practices.
• Identify and document where processes are failing to meet standards or policy and opportunities for improving the way we work.
• Provide actionable feedback to the information security management team that will result in improved risk management performance.
• Support resolution - provide subject matter expertise to operational staff that help our business to get back on track quickly and effectively.
  
  

Why This Role Matters

Cyber security is crucial to our business because it protects sensitive data, maintains privacy and ensures the safety and trustworthiness of our digital capability in the highly connected world of Healthcare. Having energised, focussed individuals that continuously monitor and work to improve the cyber security posture of our business enables us to ensure that our members data is safe and that they have uninterrupted access to healthcare.

You’ll be part of a forward-thinking team that values innovation, collaboration, and excellence.

Requirements

• Degree or Diploma
• 2 years’ experience in general IT / process engineering/ basic auditing experience
• 2 years’ experience in using Scrum in an Agile environment
• Experience in facilitation of team interventions
• Proficiency in Microsoft Office
• Process experience
• Solid project management experience
• Qualified Process Quality Auditor Certification (advantegeous)
• Cyber Security / Information Security Certification (advantegeous)
• 1 - 2 years’ organisational Development experience within an insurance or financial services environment (advantegeous)
• Level 3 CMMI experience (advantegeous)
• Solid experience in applying CMMI Level 3 compliance in an Agile environment (advantegeous)
• Solid experience in applying/reviewing ISO27001 processes and controls (advantegeous)
  
  

Duties and Responsibilities

• Reacts timeously to request by a stakeholder for process audit.
• Define and document the audit scope and approach for all processes
• Schedules the process audit timeously across the business.
• Analyze data and evidence gathered during audits to determine the root causes of issues and assess the impact on quality.
• Conducts the audit by effectively verifying the compliance of work processes against adopted standards and practices.
• Investigates the relevant work process document repository and interviews relevant staff on such documentation and processes.
• Assists in producing accurate non-conformities and agrees remediation of non-conformities, actions and action dates with relevant staff.
• Take responsibility for driving resolution of non-conformities until closure.This will include the implementation of recommended corrective measures and appropriate training to address any deviations from adopted standards and practices.
• Identify areas where processes deviate from standards, regulations, or best practices, and pinpoint potential risks or inefficiencies.
• Ensure that processes and procedures comply with relevant industry standards, regulations, and internal policies
• Monitor the implementation of corrective and preventative actions and evaluate their effectiveness.
  
  

As an applicant, please verify the legitimacy of this job advert on our company career page.-346021296