Process Engineer

FirstRand group; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job description

To ensure business value through the optimal integration of policies, processes, people and technology by proactively analyzing, researching, designing, and implementing efficient and effective business process solutions in order to achieve our business objectives

• Contribute to cost efficiencies through responsible utilisation of work-related resources.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Creates a process performance baseline for the business which forms the basis for creating performance opportunities.
• Monitors and measures metrics to ensure they are relevant and aligned to the business performance in terms of cost, revenue, Return on equity, etc.
• Designs and presents multiple solutions or concepts according to business requirements.
• Identifies and optimises common processes across the enterprise and at group level.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Ensures that all processes reflect regulatory and operational risk mitigation in support of business Risk and Audit department.
• Display and encourage an appreciation of teamwork and inclusivity.
• Participate in planned activities that are appropriate for own development.

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

26 / 07 / 25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.