Process Analyst (Stellenbosch)

Capitec; Stellenbosch; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A prominent banking institution is seeking a motivated individual with a relevant tertiary qualification to drive business process improvements in Stellenbosch. Candidates should have at least 3 years of analytical experience and knowledge of data analytics. The role involves designing efficient end-to-end processes that comply with best practices while ensuring an enhanced client experience. A valid driver's license and the ability to work in various locations are required.

Qualifications

• Minimum 3 years' experience in Analytical or Business Improvement work.
• Experience in data analytics and business process/system design.
• Proficiency in reporting and analysis.

Responsibilities

• Drive improvements in business process solutions for efficiency.
• Implement end-to-end business processes.
• Ensure compliance with internal standards and industry best practices.

Skills

Analytical Skills

Problem solving skills

Presentation Skills

Communications Skills

Interpersonal & Relationship management Skills

Negotiation skills

Planning, organising and coordination skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Education

Relevant tertiary qualification in Business Analysis or IT or Engineering

Grade 12 National Certificate / Vocational

Relevant post-graduate qualification

Job description

Overview

We\'re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• Drive continuous improvement and develop business process solutions in support of Capitec Bank\'s vision and strategy.
• Analyse, improve, design, and implement end-to-end business processes to increase efficiency and productivity.
• Ensure new or improved processes and procedures meet internal standards and comply with industry best practices.

Qualifications

• Minimum: A relevant tertiary qualification in Business Analysis or Six Sigma (Green Belt) or Information Technology (IT) or Engineering
• Grade 12 National Certificate / Vocational

Ideal or Preferred

• A relevant post-graduate qualification in Business Analysis or IT or Engineering

Experience

• Minimum: 3 years’ proven experience in Analytical or Business Improvement type of work
• Proven experience in data analytics and business process / system process design, development, and implementation
• Experience in Six Sigma, Lean principles, or Agile ways of work in a process improvement context
• Proficiency in data analysis and reporting
• Client experience improvement (e.g., identifying the root cause, action plans, and measures of success)

Ideal

• 3 years’ relevant experience in designing, maintaining, supporting, and implementing banking processes and procedures
• Strategic business case development / business model design / implementation
• Experience in Six Sigma, Lean principles, Theory of Constraints (TOC), and Agile ways of work
• Project Management skills to oversee improvement initiatives
• Management or leadership experience

Knowledge

• Ideal: Business Change Life Cycle and Change Management principles
• System Development Life Cycle (SDLC)
• Project Management Life Cycle
• Quality Management
• Risk and Issue Management
• Developing a business case
• Client journey mapping
• Process frameworks (e.g., Strategy, Planning, HR, Finance, Marketing, Sales, Assets, Procurement, Production)
• Financial Modelling
• Business Process Modelling (e.g., Enterprise Architecture, BPMN, IDEF Models)
• Banking processes and procedures

Skills

• Analytical Skills
• Problem solving skills
• Presentation Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Planning, organising and coordination skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record
• Valid driver\'s license and own vehicle are required
• Able to work from Stellenbosch - and the Client Engagement Centre when required (e.g., Bellville)

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.