Proactive Services Engineer

University of Fort Hare; Wes-Kaap; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading university in South Africa seeks a Proactive Services Engineer to enhance IT operations. You will monitor system alerts, manage patches, and maintain data backups ensuring optimal system performance. Candidates should have at least 1 year of IT support experience and be detail-oriented. This role offers opportunities for automation and operational efficiency improvements.

Benefits

Travel allowance

Retirement fund

Group life insurance

Disability income protection

Funeral cover

Partial pay

Qualifications

• 1+ year of experience in an IT support role.
• Familiarity with RMM platforms and alert management.
• Understanding of Windows Server and Workstation environments.

Responsibilities

• Monitor and triage system alerts to resolve issues before they impact operations.
• Deploy and manage Windows and third-party application patches.
• Manage and maintain patching using tools like ManageEngine.

Skills

Attention to detail

Troubleshooting skills

Communication skills

Tools

ManageEngine

Datto

Veeam

PowerShell

Job description

R25 000 (Travel allowance, Retirement fund, Group life, disability, income protector and funeral, partial pay)

About the Role:
We are looking for a Proactive Services Engineer to join a growing IT operations team. This role is vital in maintaining the performance, security, and stability of client IT environments. You will proactively monitor alerts, perform patch management, ensure data backups are running smoothly, and implement automation to drive efficiency.
This is a great opportunity for an IT support professional with a strong attention to detail and a proactive approach to system health and uptime.

Key Responsibilities:

• Monitor and triage system alerts to resolve issues before they impact business operations.
• Deploy and manage Windows and third-party application patches across servers, desktops, firewalls, and access points.
• Manage and maintain patching using tools like ManageEngine.
• Monitor and maintain Datto and Veeam backup solutions.
• Perform regular backup validations and restore tests.
• Support onboarding of services like Remote Monitoring, Patch Management, Datto SaaS, and BCDR.
• Apply and manage SSL certificates.
• Create scripts and automation tasks to improve operational efficiency.

Required:

• 1+ year of experience in an IT support role.
• Familiarity with RMM platforms and alert management.
• Understanding of Windows Server and Workstation environments.
• Excellent troubleshooting and communication skills.
• Strong attention to detail and adherence to processes.

Desirable:

• Experience with patch management tools (especially ManageEngine).
• Hands-on experience with Datto and Veeam backup solutions.
• Understanding of network patching and firewall firmware updates.
• Scripting knowledge (e.g., PowerShell) for automation.