Private Client Services Consultant

Aon Corporation; Cape Town; Hybrid; ZAR 420,000 - 620,000; Full time

Job summary

Aon South Africa is seeking a Private Client Services Consultant to manage a portfolio of high net worth clients with a focus on short-term insurance needs. The role is hybrid, enabling virtual work and time at the Cape Town office.

You will build relationships, service policies, handle renewals and premium queries, and Upsell to grow revenue while ensuring profitability and compliant dealings. FSCA FAIS Act registration is required.

Qualifications

• Grade 12 (Matric) is required.
• A relevant bachelor’s degree is preferred.
• A relevant tertiary insurance qualification is preferred.
• Registration as a FSCA representative under FAIS Act is required.

Responsibilities

• Determine needs of high net worth individuals for short-term insurance.
• Build and maintain relationships with existing and new clients.
• Service client policies including renewals, endorsements and premium queries.
• Upsell Homeowners cover to existing portfolios and grow revenue.
• Ensure portfolio profitability by adhering to underwriting criteria.
• Liaise on claims and assist clients with first notification of loss.
• Engage with colleagues and other stakeholders in the HNW space.
• Contribute to business development efforts for Aon South Africa.

Skills

Interpersonal skills

Analytical skills

Problem solving

Teamwork

MS Word

MS Excel

Education

Grade 12 (Matric)

Bachelor’s degree

Insurance-related qualification

FSCA FAIS Act registration

Tools

MS Word

MS Excel

Job description

Posting Description

Private Client Services Consultant

Do you have experience in handling a portfolio of clients? Looking to advance in your career? Read on!

Aon South Africa is looking for a Private Client Services Consultant, this is a hybrid role with the flexibility to work both virtually and from our Cape Town office.

The role of the private client service consultant, as the primary point of contact with clients, is to manage and grow and administer a portfolio of high net worth clients in line with the MOS and company growth strategies.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Determine and understand the needs of high net worth individuals in respect of short-term insurance.
• Building and maintaining relationships with the existing client base.
• Building and maintaining relationships with new clients as they are allocated to the portfolio.
• Maintaining extensive client servicing via frequent client contact.
• Maintenance of comprehensive servicing of client policies, including, renewals, general endorsements, premium queries, premium collections, rejections in line with the MOS and underwriting criteria.
• Providing professional and accurate advice with regards to cover needs, policy conditions and exclusions where necessary.
• Upsell Homeowners cover to combined portfolios.
• Growing revenue on existing business.
• Retention of existing client base.
• Negotiating cover and rates with insurers on behalf of clients.
• Ensuring that allocated portfolio runs profitably by adhering strictly to the underwriting criteria.
• Claims liaison including assisting clients with first notification of loss.
• Liaising and developing relationships with colleagues across the business and other key role players in the High Net worth environment.
• Responsible for compliant dealings with clients.
• Responsible for engaging in business development and/or contributing directly or indirectly to all business development efforts in Aon South Africa.

Skills and experience that will lead to success

Qualifications.

• Grade 12. (Matric).
• A relevant bachelor’s degree.
• A relevant tertiary insurance related qualification.
• Registration as a representative with the FSCA in terms of the FAIS ACT.

Knowledge.

• Sophisticated knowledge and understanding of all aspects of personal insurance.
• Knowledge of market trends within the insurance industry.
• Knowledge of competitor products.
• Advanced knowledge of MS Word and Excel.

Skills and Attributes.

• Well-developed team functioning skills.
• Good interpersonal relationships.
• Sophisticated analytical, technical and problem-solving skills.
• Well-developed decision-making skills.
• Well-developed ability to work in and with teams.

Experience.

• A minimum of 2 to 5 years’ experience in a similar or related role.
• Experience in dealing with high net worth clients will be preferred.

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