Private Banker - Coverage

Absa Group; Germiston; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A financial services company in Germiston is seeking candidates for a role focused on building and maintaining customer relationships, overseeing financial activities for Private Wealth clients. Applicants should possess a Bachelor's degree in Business, Commerce, or Management Studies and have strong skills in customer relationship management and risk assessment. This position promises an opportunity to be part of a dynamic growth journey in the banking sector.

Qualifications

• Proven ability to build and maintain customer relationships.
• Experience in analyzing clients' financial needs.
• Strong communication and negotiation skills.

Responsibilities

• Build and maintain customer relationships as the primary contact.
• Collaborate with specialists for a full value proposition.
• Generate new business and ensure proper client onboarding.
• Achieve customer satisfaction scores through excellent service.
• Assist with risk and credit assessments.
• Stay updated on industry developments.

Skills

Customer relationship management

Sales support coordination

Risk management

Compliance understanding

Education

Bachelor's Degree in Business, Commerce, or Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and a strong position as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

Job Summary

Utilize technology and applied learning in a virtual Omni-channel environment, providing superior and seamless customer experience in an efficient and cost-effective manner, by performing banking duties and overseeing the financial activities for Private Wealth clients.

Job Description

Accountabilities:

• Build and maintain customer relationships in the preferred market segments, acting as the primary contact point for clients.
• Collaborate with specialists to ensure clients experience the full spectrum of our value proposition.
• Respond promptly to client requests, understanding their needs fully.
• Generate new business through current and prospective clients and ensure proper onboarding.
• Retain clients by applying appropriate remedial actions when necessary.
• Achieve customer satisfaction scores as per thresholds by providing excellent service.
• Work seamlessly with the sales support team to support your portfolio.
• Deepen relationships and meet individual client needs to achieve targeted income from each portfolio.
• Prepare weekly performance reviews with your manager to discuss client contact plans, opportunities, and successes.
• Review and negotiate pricing structures in line with policies to ensure product profitability.
• Cross-sell and up-sell products within campaign parameters, ensuring compliance with FAIS, FICA, and NCA regulations.
• Drive income growth through lead actioning, timely client reviews, and service requests.
• Manage risk and credit assessments to protect assets, maintaining transparency with clients regarding credit arrangements.
• Coordinate client reviews and ensure timely completion within credit guidelines.
• Own client risk management, adhering to regulatory and compliance frameworks.
• Act as backup for team members during absences or peak times.
• Stay updated on industry developments to support client service and identify risks or opportunities.
• Maintain CPD hours and complete relevant training modules as per requirements.
• Participate in segment-specific initiatives to maximize revenue and profitability.
• Align personal performance with Absa’s values and vision.

Education
Bachelor's Degree in Business, Commerce, or Management Studies

Absa Bank Limited is an equal opportunity employer. Preference will be given to candidates from designated groups to promote demographic diversity. We reserve the right not to fill the position.