Private Banker

Absa Group; Stellenbosch; On-site; ZAR 400,000 - 700,000; Full time

Job summary

Absa Bank in Stellenbosch seeks a Private Wealth Banker to manage high-value client relationships and oversee wealth activities in a virtual Omni-channel environment. You will deliver superior customer experiences while coordinating with specialists to offer a full spectrum of financial solutions.

Role requires driving income growth, onboarding new clients, and ensuring compliance with FAIS, FICA and NCA policies.

Responsibilities

• Own the primary relationship with clients; be the main contact point and collaborate with specialists to offer full value proposition.
• Achieve the required contact strategy based on client portfolio segmentation.
• Respond to client requests; understand and meet client needs.
• Secure new business through interaction with current and prospective clients; onboard new clients.
• Maintain client retention by applying appropriate remedial actions.
• Achieve customer satisfaction scores in line with the value proposition.
• Coordinate with sales support to enable portfolio growth.
• Deepen relationships and achieve income targets from each portfolio.
• Prepare weekly for performance discussions with People Manager; review contact plans and opportunities.
• Review and negotiate pricing structures in line with Absa Pricing policy for profitability.
• Cross-sell and up-sell products within campaign parameters while complying with FAIS, FICA and NCA requirements.
• Drive income growth through timely client reviews and service requests.
• Protect assets through appropriate risk and credit assessment.
• Maintain transparency and communicate client requirements with supporting documents and bank position.
• Coordinate outstanding client reviews and ensure timely finalisation.
• Ensure arrangements with clients comply with credit guidelines and inform credit of special arrangements.

Job description

Private Wealth Banker

Absa Bank

Stellenbosch

Job Summary

Empowering Africa’s tomorrow, together…one story at a time.

Bringing your possibility to life! Define your career with us. With over 100 years of rich history and strongly positioned as a local modern Absa Group.

Job Description

Utilise technology and applied learning in a virtual Omni-channel environment, providing superior and seamless customer experience in an efficient and cost-effective manner, by performing banking duties and overseeing the financial activities for Private Wealth clients.

Accountability

• To own the primary relationship with our clients by being the client’s main contact point and to work collaboratively with specialists (ie actioning leads from the Existing Client Management team) to ensure that our clients experience the full spectrum of our value proposition.
• To ensure that you achieve the required contact strategy relevant to your portfolio based on client segmentation of your bespoke portfolio.
• To respond and execute on immediate client requests, ensuring you fully understand your clients’ needs.
• To secure new business through interaction with current and prospective clients and leads generation and ensure new clients are fully on boarded.
• Ensure retention of clients by applying appropriate remedial actions where appropriate.
• Consistently achieve customer satisfaction scores as per agreed threshold by ensuring that customers are appropriately serviced in line with our value proposition.
• To work seamlessly with the sales support team in ensuring that they are enabled to support you in your portfolio.
• Accountability: Deepen relationships with our customers through meeting their individual needs and achieving the required income from each portfolio.
• Prepare weekly for performance discussions with People Manager to review client contact plans, opportunities, successes and support required.
• To review and negotiate pricing structures with clients, in line with the Absa Pricing policy to ensure that the product profitability is managed optimally.
• To effectively cross and up sell the appropriate products within the respective campaign management parameters to clients, ensuring that all requirements in terms of FAIS (Financial Advisory and Intermediary Services Act), FICA (Financial intelligence Centre Act) and NCA (National Credit Act) are met.
• Drive Income growth of the Portfolio through the effective actioning of leads, timeous completion of client reviews and service requests.
• Accountability: Protecting our assets through appropriate levels of risk and credit Assessment
• Ensure transparency and open dialogue between credit and the client by communicating the client’s requirements, by means of properly motivated and well-articulated motivations with the required supporting documents and giving feedback on the banks’ position regarding these requirements.
• Coordinate and drive outstanding client reviews and ensure timeous finalisation.
• Ensure that arrangements with clients are within the credit guidelines and that credit is informed of any special arrangements via utilisation of the prescribed systems.
• Takes ownership of clients risk management through consistent application of the

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