Principal Engagement Manager, Professional Services (ProServe) team South Africa

Amazon; Cape Town; On-site; ZAR 900,000 - 1,400,000; Full time

Job summary

A leading cloud solutions provider is looking for a Principal Engagement Manager in Cape Town. This role requires expertise in cloud migration, project management, and AWS services. The ideal candidate should have over 8 years of experience and skills in stakeholder management and technical documentation. This position offers a vibrant work environment focused on innovation and inclusion.

Qualifications

• 8+ years of experience in cloud computing.
• Experience in project management of technical programs.
• 8+ years of direct client relationship management experience.

Responsibilities

• Leading and managing complex cloud migration and modernization projects.
• Bridging business requirements with technical solutions.
• Contributing to technical documentation and defining standards.

Skills

Cloud computing

Project management

Technical communication

AWS services knowledge

Stakeholder management

Education

Bachelor's degree in Computer Science or Engineering

Tools

AWS Certification

Project Management Professional (PMP)

Job description

Overview

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Principal Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. This role combines technical expertise with strong project leadership to drive successful AWS-based implementations for clients. You will bridge business requirements with technical solutions, facilitate technical discussions, and ensure alignment with customer outcomes. You will apply AWS frameworks such as Well-Architected and Cloud Adoption Framework, demonstrate technical credibility across diverse stakeholders, distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

As you progress, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. This role leads increasingly complex technical projects, shapes cross-organizational technical strategies, and establishes best practices in the domain. You will apply management and leadership capabilities to execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion while exceeding customer expectations.

About the team

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through offerings that help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. AWS Global Services includes experts from across AWS who help customers design, build, operate, and secure their cloud environments. Our capabilities include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You will join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Key responsibilities

• Leading and managing complex cloud migration and modernization projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and mapping them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and defining documentation standards

Qualifications

• 8+ years of experience in cloud computing
• Experience in project management of technical programs
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience
• 8+ years of direct client relationship management experience, including presentations to C-level executives and management of programs valued at $3M+
• 8+ years of experience conveying complex technical concepts to both technical and business audiences
• AWS experience preferred. Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
• Strong understanding of AWS services, architectures, and best practices
• Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
• Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
• Proven success managing multiple stakeholders in complex enterprise environments, with ability to adapt to team dynamics and different operating styles
• Ability to present to C-level executives and technical experts, driving discussions on best practices, project management, and risk mitigation

Work environment and inclusion

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups contributing to Employment Equity. We are required by law to verify your ability to work lawfully in South Africa and may request documentation as part of the application process. If you require a workplace accommodation during the application or hiring process, please visit amazon.jobs for more information. If your country/region isn’t listed, please contact your Recruiting Partner.