Principal Advanced Services Engineer, CSS Tech Delivery, Database

Oracle; Sandton; Hybrid; ZAR 400,000 - 600,000; Full time

Job summary

A leading technology company is looking for an Advanced Services Engineer to deliver post-sales technical support. You will resolve complex issues and facilitate relationships with customers while working in a flexible environment. Candidates should have expertise in Oracle products, specifically Exadata and OCI, as well as strong problem-solving skills.

Benefits

Flexible and remote working

Learning and development opportunities

Employee Assistance Program

Inclusive culture

Qualifications

• Proven experience resolving complex customer issues.
• Strong technical background with Oracle products.
• Ability to provide expert advice with minimal guidance.

Responsibilities

• Deliver post-sales support to Oracle customers.
• Facilitate customer relationships with Support.
• Report on customer status and technical matters.

Skills

Expert problem-solving

Oracle DBA

Shell scripting

Java

SQL

Networking

Tools

Exadata

Oracle Database Appliance

OCI

Enterprise Manager OEM

Grid Infrastructure

Job description

Are you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Advanced Services Engineer. If you have a passion for innovation in tech, we want you on our team!

Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We’re looking for an experienced and self‑motivated engineer to work on customer premises in the Berlin area as our Database Infrastructure Specialist. Join the team of highly skilled technical experts who build and maintain our clients’ technical landscapes through tailored support services.

As a member of the Support organization, your focus is to deliver post‑sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post‑sales non‑technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC4

As an Advisory Systems Engineer, you are expected to be an expert member of the problem‑solving / avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Technical Expertise

• Exadata and Oracle Database Appliance (ODA)
• Oracle DBA and Oracle Secure Backup (OSB)
• OCI, Unix, Linux, Solaris, and ZFS Storage
• Real Application Clusters and Grid Infrastructure
• Enterprise Manager OEM and Grid Control
• Oracle VM, Directory Server, and ASM
• Network switches, protocols, and security
• Load balancer, Java, XML, SQL, shell scripting

Benefits

• Flexible and remote working
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.

Career Level - IC4