Presales Engineer

Dahua Technology Co. Ltd; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An innovative company is seeking a dynamic presales engineer to join their team. This role involves engaging with clients to analyze their security needs and designing tailored solutions. You will assist in proposal preparation, conduct product demonstrations, and provide technical support throughout the sales process. The ideal candidate will have a strong background in security systems and excellent communication skills. Join a forward-thinking team where your contributions will make a significant impact on customer satisfaction and project success. If you are passionate about technology and eager to help clients secure their environments, this opportunity is for you.

Qualifications

• 3+ years in pre-sales engineering or technical support in security.
• Strong knowledge of security systems like video surveillance.

Responsibilities

• Engage with customers to analyze requirements and design solutions.
• Assist in preparing proposals and technical documentation.

Skills

Problem-solving skills

Communication skills

Technical presentation skills

Customer-oriented mindset

Knowledge of security systems

Networking knowledge

Education

Diploma in Computer Science

Diploma in Electronics

Diploma in Telecommunications

Diploma in Security Engineering

Job description

Job Location : Gauteng, Johannesburg
Deadline : April 27

About the job
Dahua Technology South Africa is looking for a dynamic individual to join the team as a presales engineer.

This position offers a competitive salary and attractive performance bonus and benefits package. Anyone who has strong problem-solving skills and a customer-oriented mindset is welcome to apply.

Job Description

1. Customer Requirement Analysis & Solution Design: Engage with customers to understand their security needs, business background, and project objectives. Develop comprehensive security system solutions based on customer requirements, including system architecture design, device selection, and technical configurations. Provide technical consultations and address any technical queries related to product selection, system design, and integration.
2. Proposal and Tender Documentation: Assist the sales team in preparing proposals, technical documentation, and product information in line with customer requirements and tender specifications. Write the technical sections of bid documents to ensure compliance with the tender requirements and to enhance the company's product and solution competitiveness.
3. Product Demonstrations & Technical Presentations: Collaborate with the sales team to conduct product demonstrations and technical presentations, showcasing the technical advantages and applications of the company's security solutions. Customize demonstrations to align with customer needs, ensuring effective communication of solution benefits and technical features.
4. Technical Communication & Customer Interaction: Facilitate ongoing technical communication with customers, addressing inquiries regarding products, system architecture, and integration. Work closely with the customer and project management teams to ensure a smooth transition from the pre-sales phase to project implementation.
5. Market Research & Product Feedback: Stay updated on the latest trends in security technology, conduct market research, and analyze competitors' products and solutions. Provide feedback to the product development team on customer requirements, market demands, and potential areas for product improvement or innovation.
6. Technical Support & Training: Provide internal training to sales teams and other technical staff to ensure they understand and can effectively communicate product features and technical specifications. Offer technical training and support to customers, ensuring they are well versed in product usage and system operations.
7. Project Support & Follow-up: Assist the sales team in tracking project progress, coordinating with stakeholders, and providing ongoing technical support during the sales process. Ensure that all pre-sales activities are completed on time and that the project successfully transitions to the implementation phase.

Job Requirements

1. Educational Background: Diploma or higher in Computer Science, Electronics, Telecommunications, Automation, Security Engineering, or related fields.
2. Work Experience: 3+ years of experience in the security industry, particularly in pre-sales engineering or technical support. Experience with security systems such as video surveillance, access control, intrusion detection, or other related security technologies. Prior experience in creating and delivering proposals, technical documentation, and participating in tendering processes is highly desirable.
3. Technical Skills: Strong knowledge of security systems and products (e.g., video surveillance, access control, intrusion alarm systems, smart security). Familiar with system architecture design, product selection, and integration principles. Understanding of networking, storage, and cloud computing technologies as they relate to security systems. Ability to select appropriate technologies and optimize solutions based on customer needs.
4. Communication Skills: Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to customers in an easy-to-understand manner. Strong presentation and demonstration skills, with the ability to deliver engaging and informative product presentations. Ability to work effectively with cross-functional teams, including sales, engineering, and product development.
5. Other Requirements: Ability to work independently as well as in a team-oriented environment. Willingness to travel as required by project demands.