Pre-Sales Senior Specialist

Ariston Group; Gauteng; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A global leader in sustainable thermal comfort, Ariston Group is seeking a Technical Sales Support & Training Specialist to assist in delivering product training and technical support. The ideal candidate will possess a plumbing qualification and extensive experience in the building materials industry, focusing on customer satisfaction and product knowledge.

Qualifications

• Minimum of 5-8 years experience in technical support, pre-sales, or training role.
• Formal training on installation of water heating products is required.

Responsibilities

• Support the Pre-Sales Manager with product demonstrations and training.
• Deliver ongoing product training to internal teams, agents, and partners.
• Assist in resolving technical complaints and troubleshooting customer issues.

Skills

Technical understanding of building and construction market

Ability to read and interpret building/construction drawings

Education

Formal trade qualification in plumbing (NQF 4 or higher)

Matric qualification

Tools

SAP

Job description

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating, and air handling, as well as components and burners.

Listed on Euronext Milan since November, the group reported over 2.6 billion euros in revenues, with over 10,000 employees, a direct presence in 40 countries across 5 continents, 28 production sites, and 28 research and development centers.

The group demonstrates its commitment to sustainability through the development of renewable and high-efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling, and solar thermal systems.

The group also invests continuously in technological innovation, digitalization, and advanced connectivity solutions.

Operating under global strategic brands Ariston, Elco, and Wolf, as well as brands like Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, Thermowatt, and Ecoflam, we are seeking a dynamic and technically skilled Technical Sales Support & Training Specialist to assist our Pre-Sales Manager and support our agents and channel partners.

This role focuses on delivering product training, providing technical support, and ensuring customer satisfaction through comprehensive product knowledge and responsive engagement.

Responsibilities:

1. Support the Pre-Sales Manager with product demonstrations, training materials, and customer engagements.
2. Deliver ongoing product and technical training to internal sales teams, agents, and key channel partners.
3. Design and manage the training program for merchants and installers.
4. Serve as a technical resource for complex product queries and application support.
5. Liaise with customers and sales agents to clarify technical requirements and recommend suitable solutions.
6. Support the Warranty Manager, sales agents, and customers on technical and installation requirements, including handling complaints.
7. Monitor and report on training outcomes, technical support trends, and product-related issues.
8. Provide input into new product development and enhancements based on customer feedback and market trends.
9. Assist in preparing technical documentation, FAQs, and support materials.
10. Contribute technical input on quotes, pro-forma invoices, and customer proposals.
11. Assist in resolving technical complaints and troubleshooting customer issues efficiently.
12. Support internal teams with accurate product data, technical sheets, and installation guidance.
13. Maintain updated knowledge of all product ranges and new developments.
14. Communicate via various mediums (email, telephone, in-person) with customers, internal teams, and sales agents.
15. Ensure all product and training-related queries are addressed promptly, accurately, and professionally.

Key Requirements:

• Formal trade qualification in plumbing, preferably NQF 4 or higher.
• Minimum qualification of Matric.
• Formal training on the installation of one or more water heating products.
• Strong technical understanding of the building and construction market.
• Ability to read and interpret building/construction drawings and specifications.
• Minimum of 5–8 years of experience in a technical support, pre-sales, or training role within the construction or building materials industry.
• Experience using SAP or similar ERP systems is advantageous.
• Familiarity with BOQ (Bill of Quantity) documentation and pricing structures.

We are committed to equal employment opportunity, offering an accessible, welcoming, and inclusive work environment in compliance with legal obligations.