Pre-analytical Clerk - Data Capturer

JDJ Diagnostics; Potchefstroom; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A medical diagnostics company in Potchefstroom is seeking a dynamic administrative individual with at least 3 years of experience. The role requires computer literacy, excellent communication skills, and the capacity to handle administrative tasks in a fast-paced environment. The ideal candidate is expected to adhere to company policies and work shifts, ensuring high-quality service and timely resolution of queries and complaints.

Qualifications

• Minimum 3 years relevant working experience.
• Experience with Laboratory information systems is an advantage.
• Must have own reliable transport.

Responsibilities

• Administers sorting and distribution of samples.
• Processes sample registration and queries.
• Handles administrative queries and customer complaints.
• Monitors stock levels and orders additional stock.
• Prepares and scans patient forms onto laboratory system.

Skills

Computer literacy

Attention to detail

Communication

Interpersonal skills

Customer orientation

Education

Grade 12

Job description

Description

JDJ Diagnostics is looking for a dynamic and mature individual who must be computer literate and have at least 3 years of experience in administrative work for our laboratory.

Requirements

• Grade 12
• Post grade 12 software experience an advantage
• 3 Years Relevant Working Experience
• Able to work shifts with own reliable transport
• Available immediately

Skills & Competencies

• Computer literate with Laboratory information systems experience
• Organisational policy procedures
• Ability to cope with nervous / distressed patients
• Ability to work in a pressured environment
• Ability to work as part of a team
• Adherence to company dress code
• Administrative skills
• Attention To Detail
• Communication
• Confidentiality / Sensitivity
• Customer Orientation
• Empathy and patience
• Flexibility
• Interpersonal skills
• Telephone etiquette
• Business numeracy
• Solution driven

Responsibilities

• Administers sorting and distribution of samples according to set standard operating procedures.
• Processes sample registration and queries according to set standard operating procedures.
• Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures including handling queries in line with prescribed turnaround time.
• Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
• Responsible for samples being tracked into the lab via couriers and sisters.
• Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.
• Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
• Monitors stock levels and orders additional stock to ensure the availability of required materials at all times and ensure delivery of stock to the department.
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals, clients and staff.
• Receives cash from couriers, sisters and depots and ensures banking of monies in accordance with relevant standard operating procedures.
• Reports incidents, generate customer complaints and be solution orientated. Document and action tasks on the laboratory information management system in compliance with relevant organisational policy.
• Prepares and scans patient forms onto laboratory scanning system and resolves the scanning incompletes according to set standard operating procedures.
• Responsible for adhering to company uniform protocols as set standard operating procedures.
• Liaising with medical aids via email / telephone.
• QC lab requisition forms.
• Ad-hoc admin duties