Practice Manager - Mbombela

Intercare; Mbombela; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading healthcare company is seeking a Practice Manager for its Mbombela Medical and Dental Centre. The successful candidate will oversee operations, enhance patient satisfaction, and drive strategic initiatives. Candidates should possess management experience and a solid understanding of healthcare dynamics. This role offers an opportunity to significantly influence patient care and operational excellence.

Qualifications

• Minimum requirement: Matric Certificate.
• 3 years in a management role required.
• Healthcare industry experience preferred.

Responsibilities

• Manage relationships between Health Professionals and the Company.
• Ensure implementation of customer satisfaction processes.
• Monitor operational costs and turnover.

Skills

Emotional Intelligence

Planning

Organizing

Controlling

Assertiveness

Diplomacy

Education

Matric Certificate

Bachelor's degree or similar qualification

Tools

MS Office 365

Job description

Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Excellence and Innovation define what we believe and who we are.

Intercare Mbombela Medical and Dental Centre situated in Mpumalanga province, seeks to recruit a Practice Manager who is client centric and value driven. The incumbent will be required to manage the business unit in its entirety. These successful leader will be exceptionally goal focused, self-motivated and ambitious, as well as highly competent in managing diverse relationships with all stakeholders, driven by best practice patient satisfaction and business values.

With the focus on all aspects of quality, staff and patient experience, we need strategic business partners to enhance market leadership and brand awareness by taking ownership of patient satisfaction, operational accountability and financial performance.

Critical Outputs

• Build and manage relationships between the Health Professionals and the Company.
• Ensure the implementation of processes is conducive to customer satisfaction.
• Identify improvement areas and implement initiatives to ensure continued levels of customer service.
• Ensure sound operational practices aligned with the operating model of the Organisation.
• Demonstrate overall management of all activities and services in the branch in accordance to relevant legislation and the Company’s policies and procedures.
• Actively support and drive the implementation of national operational initiatives and projects to ensure continued and improved productivity.
• Facilitate the implementation of revised operational processes by applying sound change management principles.
• Initiate and drive practice specific best operating practice in line with policies and procedures.
• Ensure that resources are available and operational to provide a productive work environment.
• Ensure all monthly and annual deadlines are adhered to.
• Proactive communication regarding to changes and initiatives to key stakeholders.
• Ensure adherence to ethical and clinical standards to achieve legislative compliance.
• Proof of overall management of all activities and services in the practices in accordance to relevant legislation and the Company’s policies and procedures.
• Ensure legislative requirements are met for registration purposes to all required bodies.
• Active participation in yearly internal audit and corrective actions implemented within 3 months and monitored.
• Implement a local business strategy aligned to the national operational strategy of the company.
• Continuous monitoring and analysing of operational costs and turnover.
• Provide timeous feedback regarding budgetary deviances.
• Participate in business planning and budgeting processes, through the identification of trends and areas of improvement.
• Proof of management of operational costs in line with budget.
• Manpower Planning ensuring adequate and effective staffing levels.
• Development of team members to ensure business efficiency in conjunction with performance management.
• Support and facilitate Human Capital initiatives and processes including Employee Relations.
• Ensure that fixed and variable staff costs are adjusted to occupancy levels at all times.

REQUIREMENTS

• Minimum requirement : Matric Certificate.
• Bachelors degree or similar qualification will be an advantage.
• Healthcare industry experience would be an advantage.
• Basic understanding of labour legislation, financial and changemanagement principles.
• Computer proficiency (MS Office 365).
• A minimum of 3 yearsexperience in a management role.
• Drivers License and own transport.
• Business focused and vision orientated.
• Emotional Intelligence including high level of empathy.
• Inspirational leadership influence and competence.
• Planning, organizing and controlling skills.
• Assertiveness and diplomacy.
• Integrity.

If your personal purpose is aligned to our purpose and your values fit in with our value system, please apply. We encourage Diversity of Thought, and we welcome people to build and add to our culture.