Practice Manager - Mbombela

Intercare Group; Mbombela; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading healthcare provider seeks a Practice Manager for their Mbombela Medical and Dental Centre. The role includes comprehensive management of the unit, ensuring patient satisfaction and operational effectiveness. Ideal candidates will have strong leadership skills and a background in healthcare. The position offers an opportunity to influence practice-level operations in a client-focused environment.

Benefits

Support for Human Capital initiatives

Diversity of Thought encouraged

Qualifications

• Minimum requirement: Matric Certificate.
• A minimum of 3 years experience in a management role.
• Healthcare industry experience would be an advantage.

Responsibilities

• Manage business unit ensuring compliance with legislation and policies.
• Build relationships between Health Professionals and the Company.
• Monitor operational costs and turnover.

Skills

Emotional Intelligence

Leadership

Planning

Organizing

Assertiveness

Diplomacy

Education

Matric Certificate

Bachelor's degree or similar qualification

Tools

MS Office 365

Job description

Intercare Mbombela Medical and Dental Centre situated in Mpumalanga province, seeks to recruit a Practice Manager who is client centric and value driven. The incumbent will be required to manage the business unit in its entirety. These successful leader will be exceptionally goal focused, self-motivated and ambitious, as well as highly competent in managing diverse relationships with all stakeholders, driven by best practice patient satisfaction and business values.

With the focus on all aspects of quality, staff and patient experience, we need strategic business partners to enhance market leadership and brand awareness by taking ownership of patient satisfaction, operational accountability and financial performance.

Critical Outputs

• Build and manage relationships between the Health Professionals and the Company.
• Ensure the implementation of processes is conducive to customer satisfaction.
• Identify improvement areas and implement initiatives to ensure continued levels of customer service.
• Ensure sound operational practices aligned with the operating model of the Organisation.
• Demonstrate overall management of all activities and services in the branch in accordance to relevant legislation and the Company’s policies and procedures.
• Actively support and drive the implementation of national operational initiatives and projects to ensure continued and improved productivity.
• Facilitate the implementation of revised operational processes by applying sound change management principles.
• Initiate and drive practice specific best operating practice in line with policies and procedures.
• Ensure that resources are available and operational to provide a productive work environment.
• Ensure all monthly and annual deadlines are adhered to.
• Proactive communication regarding to changes and initiatives to key stakeholders.
• Ensure adherence to ethical and clinical standards to achieve legislative compliance.
• Proof of overall management of all activities and services in the practices in accordance to relevant legislation and the Company’s policies and procedures.
• Ensure legislative requirements are met for registration purposes to all required bodies.
• Active participation in yearly internal audit and corrective actions implemented within 3 months and monitored.
• Implement a local business strategy aligned to the national operational strategy of the company.
• Continuous monitoring and analysing of operational costs and turnover.
• Provide timeous feedback regarding budgetary deviances.
• Participate in business planning and budgeting processes, through the identification of trends and areas of improvement.
• Proof of management of operational costs in line with budget.
• Manpower Planning ensuring adequate and effective staffing levels.
• Development of team members to ensure business efficiency in conjunction with performance management.
• Support and facilitate Human Capital initiatives and processes including Employee Relations.
• Ensure that fixed and variable staff costs are adjusted to occupancy levels at all times.

REQUIREMENTS

• Minimum requirement: Matric Certificate.
• Bachelors degree or similar qualification will be an advantage.
• Healthcare industry experience would be an advantage.
• Basic understanding of labour legislation, financial and changemanagement principles.
• Computer proficiency (MS Office 365).
• A minimum of 3 yearsexperience in a management role.
• Drivers License and own transport.
• Business focused and vision orientated.
• Emotional Intelligence including high level of empathy.
• Inspirational leadership influence and competence.
• Planning, organizing and controlling skills.
• Assertiveness and diplomacy.
• Integrity.

If your personal purpose is aligned to our purpose and your values fit in with our value system, please apply. We encourageDiversity of Thought, and we welcome people to build and add to our culture.