Post Office Clerk

Ackermans; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Ackermans is seeking a detail-oriented Post Office Clerk to join their Operations Team. Located in Kuils River, the role involves coordinating post office activities, sorting and distributing parcels, and providing customer support. Ideal candidates should possess Grade 12 and have experience in a Post Office environment. Strong organisational and computer skills are essential for success in this fast-paced position.

Qualifications

• 1 year experience within a Post Office environment.
• Knowledge of mail management systems and reporting.

Responsibilities

• Coordinating daily post office activities and ensuring efficiency.
• Collecting, sorting, and distributing post and parcels.
• Assisting customers with post and parcel queries.

Skills

Attention to detail

Organisational skills

Customer service

Computer skills

Time management

Education

Grade 12 (Matric)

Job description

Are you organised, detail-oriented, and skilled at keeping operations running smoothly?

We have an exciting opportunity for a Post Office Clerk to join our Operations Team at our Support Centre in Kuils River!

In this role, you will be responsible for coordinating daily post office activities, ensuring all requests are efficiently managed and organised. You will handle requirements from both our stores and the support centre, and liaise with courier companies to keep everything on track.

If you enjoy multitasking, thrive in a fast-paced environment, and have a passion for organisation, we’d love to hear from you!

Key Responsibilities:

Collecting, sorting and distributing post and parcels to and from Head Office, Regional office and Stores

Act as liaison tointernal and external customers:

• Open communication channels with all courier companies
• Liaising external customers including sending parcels overseas
• Communicating to business due and delivery dates

Administration services:

• Provide laminating, binding and copying services to support centre departments
• Shredding of all confidential and sensitive documentation
• Respond and resolve customer queries
• Request accurate quotations

Ensure all cost allocations for different departments are done for month-end journals

Customer Services:

• Assist customers with post/ parcel related queries and provide resolutions

What We’re Looking For:

Knowledge & Expertise:

• Knowledge of mail management systems including the receiving and distribution of mail
• Monitoring and tracking of parcels
• Month end reporting
• Processing of invoices / as well as cross border invoices
• Printing of labels for parcels
• Data capturing of courier parcels

Skills & Competencies:

• Computer skills (Outlook and Excel)
• Organisational and time management skills.
• Good written and verbal communications skills in the official company language.
• Attention to detail.
• Ability to work under pressure
• Accuracy.
• Customer service orientated.
• Time management
• Basic math skills
• A calm and professional demeanor.
• Flexible and the ability to adapt to changing circumstances.
• Good active listening skills
• Self-sufficient with the ability to use own initiative

Qualifications & Experience:

Essential:

• Grade 12 (Matric)
• 1 year experience within a Post Office environment.