POS Installation Support Technician - East London

Headhunt; East London; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading POS solutions firm is seeking an experienced POS Installation & Support Technician in East London. The role involves onsite installations, training clients on system use, troubleshooting issues, and maintaining documentation. Candidates should possess A and N qualification and relevant experience in technical support within the retail technology sector.

Qualifications

• Previous experience in technical support installation or maintenance within the point of sale or retail technology industry.
• Proficiency in troubleshooting hardware and software issues with a strong understanding of networking principles.

Responsibilities

• Conduct onsite installations of point of sale systems for clients ensuring accurate and efficient setup.
• Troubleshoot technical issues remotely or onsite, diagnosing problems and implementing timely solutions.

Skills

CCTV

Customer Service

Troubleshooting

Education

A and N qualification

High School qualification or equivalent

Job description

Our client a national Point of Sales solutions business is currently looking to employ an experienced POS Installation & Support Technician based in East London.

• A and N qualification required.
• Knowledge of the area is essential.
• Flexibility to travel to client sites as required and work occasional evenings or weekends.

Requirements :

• High School qualification or equivalent.
• A and N qualification required.
• Previous experience in technical support installation or maintenance preferably within the pointofsale or retail technology industry.
• Proficiency in troubleshooting hardware and software issues with a strong understanding of networking principles.
• Flexibility to travel to client sites as needed and work occasional evenings or weekends.

Responsibilities but not limited to :

• Conduct onsite installations of pointofsale systems for clients ensuring hardware and software are set up accurately and efficiently.
• Provide comprehensive training to clients on the use of our pointofsale systems ensuring they are equipped to maximize functionality and efficiency.
• Troubleshoot technical issues remotely or onsite diagnosing problems and implementing timely solutions to minimize downtime.
• Collaborate closely with crossfunctional teams including sales installations setup and customer support to address client needs and escalate issues as necessary.
• Maintain accurate records of installations configurations and support activities ensuring documentation is up to date and accessible.
• Proactively identify opportunities for process improvements and product enhancements based on client feedback and industry trends.

Kindly be advised that should you not receive a response within two weeks of applying please consider your application unsuccessful.

Required Experience :

Key Skills

CCTV,Low Voltage,Customer Service,Hand Tools,Construction Experience,Electrical Experience,Mechanical Knowledge,Service Technician Experience,Schematics,Security System Experience,Power Tools,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

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