POS Installation Support Technician

Headhunt; East London; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dedicated POS Installation & Support Technician to join their dynamic team. This role involves conducting onsite installations of point-of-sale systems, providing essential training to clients, and troubleshooting technical issues to ensure seamless operations. The ideal candidate will possess a strong background in technical support and a passion for customer service, along with the flexibility to travel to client sites. Join this innovative company and contribute to enhancing client satisfaction and operational efficiency in the retail technology sector.

Qualifications

• Experience in technical support, installation, or maintenance in retail technology.
• Proficiency in troubleshooting hardware and software issues.

Responsibilities

• Conduct onsite installations of point-of-sale systems for clients.
• Provide training on point-of-sale systems to clients.
• Troubleshoot technical issues remotely or onsite.

Skills

CCTV

Customer Service

Troubleshooting

Electrical Experience

Mechanical Knowledge

Service Technician Experience

Education

High School qualification

A and N qualification

Tools

Hand Tools

Power Tools

Job description

Our client, a national Point Of Sales solutions business, is currently looking to employ an experienced POS Installation & Support Technician based in East London.

Non-negotiables:

• A and N qualification required.
• Knowledge of the area is essential.
• Flexibility to travel to client sites as required and work occasional evenings or weekends.

An exciting new opportunity awaits.

Requirements:

• High School qualification or equivalent.
• A and N qualification required.
• Previous experience in technical support, installation, or maintenance, preferably within the point-of-sale or retail technology industry.
• Proficiency in troubleshooting hardware and software issues with a strong understanding of networking principles.
• Flexibility to travel to client sites as needed and work occasional evenings or weekends.

Responsibilities (but not limited to):

• Conduct onsite installations of point-of-sale systems for clients, ensuring hardware and software are set up accurately and efficiently.
• Provide comprehensive training to clients on the use of our point-of-sale systems, ensuring they are equipped to maximize functionality and efficiency.
• Troubleshoot technical issues remotely or onsite, diagnosing problems and implementing timely solutions to minimize downtime.
• Collaborate closely with cross-functional teams including sales, installations, setup, and customer support to address client needs and escalate issues as necessary.
• Maintain accurate records of installations, configurations, and support activities, ensuring documentation is up to date and accessible.
• Proactively identify opportunities for process improvements and product enhancements based on client feedback and industry trends.

Please note: If you do not receive a response within two weeks of applying, please consider your application unsuccessful.

Required Experience & Skills:

CCTV, Low Voltage, Customer Service, Hand Tools, Construction Experience, Electrical Experience, Mechanical Knowledge, Service Technician Experience, Schematics, Security System Experience, Power Tools, Troubleshooting

Additional Details:

• Employment Type: Full-Time
• Experience: [Specify years of experience]
• Vacancy: 1