Portfolio Servicing (Capital Markets)

AMICORP WEALTH SERVICES; Cape Town; On-site; ZAR 350,000 - 550,000; Full time

Job summary

AMICORP WEALTH SERVICES in Cape Town seeks a Portfolio Services Specialist to manage day-to-day servicing of loan and receivable portfolios, process payments, and monitor arrears. You will reconcile cash, prepare reports, and support audits while collaborating with Treasury, Finance and Compliance teams.

The role emphasizes accuracy, strong Excel and ERP skills, and effective client communication in a fast-paced environment.

Qualifications

• Bachelor’s degree or diploma in accounting, finance, commerce or related field.
• Experience in portfolio servicing, loan or receivable administration preferred.
• Strong numerical and analytical abilities with attention to detail.
• Proactive, client-focused and able to work under pressure.

Responsibilities

• Track delinquent accounts and monitor arrears movements.
• Perform day-to-day servicing of loan, lease and receivable portfolios.
• Process settlements, restructures and contract adjustments.
• Process high-volume daily receipts and allocate payments.
• Reconcile bank transactions and maintain records.
• Prepare servicing and KPI reports for clients and management.
• Support audit procedures and ensure compliance with agreements.
• Collaborate with Treasury, Finance and Compliance teams.
• Handle client inquiries and ensure accurate invoicing and allocations.

Skills

High-volume processing

Accounts receivable

Bank reconciliations

Cash allocation

Loan servicing

Portfolio administration

Excel advanced

Interpersonal communication

Stakeholder coordination

Education

Bachelor’s/Diploma in Accounting/Finance/Commerce/Banking

Tools

Microsoft Excel (Advanced)

Financial systems

ERP systems

Reconciliation tools

SWIFT/CAMT formats

Job description

Cape Town (South Africa) (07 Aug 2026) JD1557

Primary Duties And Responsibilities

• Track delinquent accounts. Monitor arrears movements.

Portfolio Administration & Servicing

• Perform day-to-day servicing of assigned loan, lease and receivable portfolios.
• Maintain accurate servicing records throughout the lifecycle of each portfolio.
• Update customer account information, contract amendments and portfolio changes.
• Process settlements, restructures, early repayments and contract adjustments.
• Ensure servicing activities comply with servicing agreements and client instructions.
• Monitor servicing activities against contractual service levels.

Payment Processing & Cash Allocation

• Process high-volume daily customer receipts.
• Allocate incoming payments accurately against customer accounts and loan schedules.
• Investigate unidentified or unmatched receipts.
• Monitor unapplied cash balances and ensure timely resolution.
• Process payment reversals, adjustments and corrections where required.
• Liaise with Treasury regarding payment investigations.

Cash & Bank Reconciliations

• Perform daily reconciliation of collection accounts.
• Reconcile customer payments against servicing systems.
• Match bank transactions with portfolio records.
• Investigate reconciliation differences.
• Escalate unresolved reconciliation items.
• Maintain reconciliation supporting documentation.

Accounts Receivable & Collections Monitoring

• Monitor outstanding receivables and overdue balances. Produce ageing reports.
• Track delinquent accounts. Monitor arrears movements.
• Support collection activities where appropriate. Maintain accurate records of payment arrangements. Invoice Administration
• Prepare and issue invoices in accordance with servicing agreements.
• Verify invoice calculations.
• Support servicing fee calculations.
• Monitor invoice accuracy, Resolve invoice-related queries.

Portfolio Reporting

• Prepare and maintain servicing reports including Daily portfolio reports, Daily collections reports, Daily transaction reports, Monthly servicing reports, Cash reconciliation reports, Arrears reports, Default reports, Collections waterfall reports, Servicing fee calculations, Audit support schedules, KPI reporting
• Ensure reports are complete, accurate and delivered within agreed deadlines.

Client Support

• Support enquiries relating to Account balances, Payment allocations, Settlement requests, Invoice queries, Collection investigations, Contract information.
• Provide timely and professional responses to clients, customers and internal stakeholders.
• Investigate and resolve Unallocated receipts, Short payments, Duplicate payments, Returned payments, Bank rejects, Missing collections, Incorrect allocations, System exceptions
• Escalate material issues appropriately.

Operational Controls & Compliance

• Ensure adherence to operational procedures and servicing agreements.
• Maintain accurate audit trails and supporting documentation.
• Comply with internal control procedures, Support regulatory reporting requirements.
• Maintain confidentiality of customer and portfolio information.
• Participate in internal and external audits.

Technology & Process Improvement

• Identify opportunities to improve servicing processes.
• Contribute to automation initiatives, Support testing of new systems and servicing enhancements.
• Participate in process improvement projects, Recommend operational efficiencies. Team Collaboration
• Work collaboratively with Treasury, Finance, Capital Markets, Client Relationship Management, Technology and Compliance teams.
• Share knowledge and best practices with colleagues.
• Support team members during peak operational periods.
• Contribute to a collaborative and high-performing team environment.
• Recognize that team success and service quality are shared responsibilities.

TIME RECORDING AND DELIVERY

• Accurately record time and value of service when working on projects and business line linked activities or required to do so.
• Monitor own productivity and review productivity and performance against deliverables.
• Follow a disciplined approach to submitting timesheets and tracking deliverables.
• Ensure all daily and weekly deliverables are met, all deadlines are always adhered to and quality is ensured with no errors that impact the business and the Company.

Other Duties

• Undertake the role of director, trustee, nominee, manager, partner, secretary, authorized signatory or any related position in internal entities or client entities of Amicorp Group, where necessary and required by the Management.
• Undertake such other duties, as may from time to time, be required by the Management or/and Group Human Resources.

Qualifications, Skills, And Experience

• Bachelor’s Degree or Diploma in Accounting, Finance, Commerce, Banking, Economics, Business Administration. Professional qualifications would be advantageous.
• 2-5 years’ experience in one or more of the following – Portfolio Servicing, Loan Administration, Lease Administration, Banking Operations, Treasury Operations, Asset Finance, Motor Finance, Equipment Finance, High-volume Accounts Receivable, Shared Service Centers, Structured Finance Operations.
• Experience reconciling large volumes of customer receipts is highly desirable.
• Experience working with asset finance, leasing or loan portfolios would be advantageous.
• Technical skills required – High-volume transaction processing, Accounts Receivable management, Bank reconciliations, Cash allocation, Loan servicing, Portfolio administration.
• Experience working with Microsoft Excel (Advanced), Financial systems, ERP systems, Reconciliation tools, Reporting systems, SWIFT and CAMT bank statement formats.
• Excellent attention to detail with strong analytical ability and high level of accuracy.
• Strong organizational skills, Ability to work under pressure.
• High integrity and accountability.
• Collaborative team player with the ability to coordinate multiple stakeholders across jurisdictions.
• Commercial awareness and client-centric mindset with the ability to balance exceptional service delivery with commercial objectives.
• Proactive, entrepreneurial, and solutions-oriented approach.
• Client-focused mindset with exceptional client facing skills. Well-developed spoken and written communication skills and the ability to tailor style to relevant audiences and successfully liaise with people at different levels.
• Excellent communication, negotiation, influencing, and stakeholder management skills. Excellent English language fluency; additional languages preferred.
• Strong analytical and problem-solving skills, result & solution driven, highly organized and detail-oriented with good decision making and time management skills. Independent, hands-on and takes accountability to deliver solutions and results.
• Adaptable and resilient to work in a smaller, dynamic local team environment with tight deadlines and under pressure; along with being part of a bigger matrix organization.
• Proven team player skills, ability to be part of as well as lead, motivate, and develop high-performing teams, with ambition to excel in the role and grow within the organization.