Portfolio Accounts Lead

takealot; Cape Town; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

Takealot, a leading South African online retailer, is seeking a Portfolio Accounts Lead in Cape Town. This role involves managing a sales team to meet client portfolio targets, improving service efficiency, and driving client acquisition strategies. Ideal candidates are analytical, motivated, and have a strong background in client services and sales management.

Qualifications

• Minimum 5 years of experience in client services, preferably in an advertising agency.
• At least 2 years managing a sales team.
• Fluent in English (verbal and written).

Responsibilities

• Achieving client portfolio targets by leading a sales team.
• Developing strategies for acquiring new advertising customers and retaining existing ones.
• Improving the quality of data and reporting provided to clients.

Skills

Presentation Skills

Negotiation Skills

Analytical Skills

Communication Skills

Leadership

Education

Relevant tertiary qualification in Business, Finance, Marketing, or Digital Communications

Tools

CRM tools

Job description

Takealot, a leading South African online retailer, is looking for a highly talented Portfolio Accounts Lead to join our team in Cape Town.

We are a young, dynamic, hyper-growth company seeking smart, creative, hardworking people with integrity. We offer a market-related total remuneration package with full flexibility, a great work environment, and a promise that you won't be bored as long as you're prepared for a challenge and eager to build something great!

The position reports to the Head of Commercial Strategy.

Your responsibilities will include:

1. Achieving the group's client portfolio targets by driving performance within a sales team of 5-10 people to meet sales targets.
2. Ensuring the client service and sales team follow sales and service processes, maintaining accurate and complete business data.
3. Identifying shortfalls in the sales process and helping to improve efficiency and productivity.
4. Tracking key productivity metrics and managing the team towards key outcomes.
5. Improving the quality of data and reporting provided to clients.
6. Developing strategies for acquiring new advertising customers and retaining and upselling existing ones.
7. Supporting the management of strategic brands and engaging with high-value advertising clients.
8. Managing and supporting a team of sales specialists in daily operations.
9. Coaching the sales team to improve their skills, pipeline building, closing deals, and retaining business.
10. Working with the Head of Commercial Strategy to set monthly sales targets aligned with business objectives.
11. Ensuring a solid sales pipeline for at least 6 months, with plans for major clients aligned with their 12-month budgets.
12. Facilitating cross-functional collaboration between sales, marketing, merchant, and finance teams.
13. Building presentations and delivering sales pitches to secure new business.
14. Recruiting and onboarding new sales specialists (Account Managers & Key Account Managers).
15. Managing the performance of sales specialists.
16. Driving adoption of Takealot's self-service advertising platform among retail suppliers and agencies.
17. Developing promotional materials and case studies to encourage platform adoption and campaign management services.
18. Collecting supplier feedback to enhance the platform and service offerings.
19. Improving NPS scores, retention, and account growth metrics.
20. Serving as a thought leader through webinars and event speaking engagements.

Attributes required:

• Strong presentation and people management skills
• Negotiation and numerical skills with attention to detail
• Excellent written and spoken communication skills
• Commercial acumen with an understanding of business value drivers
• High standards and a desire for continuous improvement
• Motivated, results-oriented, and energetic
• Organized with the ability to prioritize
• Solutions-oriented, self-motivated, entrepreneurial attitude

Qualifications:

• Relevant tertiary qualification in Business, Finance, Marketing, or Digital Communications
• Minimum 5 years experience in client services, preferably in an advertising agency
• Fluent in English (verbal and written)
• Experience in driving client portfolio growth with a proven track record of meeting/exceeding sales targets
• At least 2 years managing a sales team
• Experience establishing sales management processes
• Experience with CRM tools
• eCommerce experience is preferred but not required

The environment:

• Takealot employees are entrepreneurial, dynamic, customer-centric, fun, and ambitious about leading e-commerce in Africa.
• We value fun, hard work, ownership, teamwork, solutions, and openness to feedback and new ideas.
• We have a low ego and high output culture.
• We are proactive doers and passionate about what we create.

We seek an Extra Ordinary Mind who:

• Is respectful but forthright
• Is an expert at doing and executing
• Is analytical and data-driven
• Is competitive, self-directed, and strives for greatness
• Is passionate about e-commerce and customer experience
• Thrives under change, is innovative, and iterative
• Is collaborative and business-smart
• Thinks like an owner, with integrity and a strong work ethic

If you meet these qualities, you are an Extraordinary Mind. Join us!

Takealot is an Equal Opportunity Employer. We encourage applicants from previously disadvantaged groups and people with disabilities.

Key Skills:

Project/Program Management, Portfolio Management, Credit Analysis, Banking, Pricing, Analysis Skills, Financial Analysis, Budgeting, Contracts

Employment Type: Full Time

Experience: 5+ years

Vacancy: 1