Porter - Hotel Industry Experience Required

The Capital Hotels, Apartments & Resorts; Ballito; On-site; ZAR 120 000 - 240 000; Full time

Job summary

An established industry player is seeking a dedicated Porter to join their team. In this role, you will be the first point of contact for guests, ensuring they feel welcomed and valued from the moment they arrive. The ideal candidate will possess a friendly demeanor, excellent communication skills, and a proactive approach to problem-solving. This position offers the opportunity to be part of a vibrant team that prioritizes respect, appreciation, and growth. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• Matric required for the position.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Greet and welcome guests, ensuring a high standard of hospitality.
• Assist guests with luggage and maintain cleanliness in lobby areas.

Skills

Problem Solving

Interpersonal Skills

Effective Communication

Attention to Detail

Team Player

Service Orientation

Education

Matric

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined.

Description:

The Porter is primarily responsible to greet and welcome all guests to the hotel and relieve guests of their luggage on arrival. He/She will ensure the highest standard of hospitality, and that all guest requests are dealt with in a prompt and courteous manner. In addition, the Porter will assist guests with their luggage. He/She will also be responsible for the collection and distribution of post and parcels. He/She will ensure the lobby and forecourt areas are always clean and tidy.

Minimum Requirements:

• Matric
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Friendly, courteous and service-oriented
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.