Polish speaking Customer Care Specialist (CCS) job – Highly competitive salary – Cape Town, Sou[...]

Language Recruiters; Cape Town; Remote; ZAR 120,000 - 240,000; Full time

Job summary

An established industry player is seeking enthusiastic Polish-speaking individuals for a remote Customer Care Specialist role. This exciting opportunity allows you to assist participants in incentive programs while working from the comfort of your home. Your role will be pivotal in ensuring client satisfaction by addressing queries with empathy and urgency. If you are a stay-at-home mom or housewife fluent in Polish and English, this could be your chance to make a significant impact while enjoying the flexibility of remote work. Don't miss out on this thrilling adventure—apply today!

Qualifications

• Fluency in Polish and English is a must.
• Previous customer care experience is highly advantageous.

Responsibilities

• Provide excellent customer service with patience and empathy.
• Respond to participant queries in their preferred language.

Skills

Fluency in Polish

Fluency in English

Customer Service Skills

Attention to Detail

Empathy

Job description

Calling all stay-at-home moms and housewives fluent in Polish! Are you ready to embark on an exhilarating work-from-home adventure? We have an exciting opportunity just for you! Join our client’s team as a Polish speaking Customer Care Specialist (CCS) and work completely from home, all while making a significant impact.

As a CCS, your main focus will be on assisting participants in incentive programs, ensuring their questions are promptly answered and keeping them engaged and excited about participating. This role is crucial for our client’s business, and you’ll be at the forefront of ensuring client satisfaction. So, if you’re looking at an amazing opportunity to work fully remotely, apply today!

Your key job responsibilities as the Polish speaking Customer Care Specialist will include:

1. Providing excellent customer service with patience and empathy.
2. Responding to participant queries in their preferred language, maintaining a high level of urgency.
3. Understanding client incentives thoroughly to assist with queries effectively.
4. Utilizing the query system and managing multiple tasks with attention to detail.
5. Building and maintaining relationships with colleagues and external partners.
6. Tracking queries and adhering to client service level agreements.
7. Identifying trends in queries and providing insightful information.
8. Assisting with daily communication to participants via SMS and email.
9. Managing databases and ensuring accurate records of rewards.
10. Checking client websites for accuracy and discrepancies.

Requirements for this Polish speaking Customer Care Specialist job:

1. Must be fluent in Polish and English.
2. Must either be a stay-at-home mom or a housewife (as part of our client’s company culture).
3. Previous customer care service will be highly advantageous.
4. Need to be fully set up at home to work remotely (desk, laptop/computer, strong internet connection).

Ready to embark on this thrilling adventure? Send us your application to [e-mail] today! This Polish speaking Customer Care Specialist job is waiting for you!