Policy Administrator

Santam Insurance; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Santam Insurance is seeking a Risk Administrator to join their Risk Admin Department in Fourways, Johannesburg. The successful candidate will handle policy administration, ensure accurate premium calculations, manage client documentation, and maintain strong relationships with brokers and colleagues. Ideal applicants should possess a matric certificate and experience within the insurance sector, demonstrating strong analytical skills and attention to detail.

Qualifications

• Matric is required.
• Experience in the Insurance Industry is important.
• Must be mathematically astute.

Responsibilities

• Administer New Business/Renewals on the system.
• Maintain accurate records and liaise with brokers.
• Assist with policy queries and manage relations with clients.

Skills

Attention to detail

Analytical skills

Team player

Solution Orientated

Education

Matric

Tools

Excel

Job description

What will you do?

We have an opportunity for a Risk Administrator in our Risk Admin Department at Emerald based in Fourways, Johannesburg.

What will make you successful in this role?

Key Responsibilities

• Administering of New Business/Renewals and endorsements on the system
• Cancellations and Lapsing of Policies
• Ensure premiums, reinsurance calculations, and survey fees are accurate and correctly loaded on systems
• Send out debit notes where required
• Accurate record keeping on relevant platforms
• Issuing of SASRIA coupons, ensure calculations are correct, save in Client folder and dispatch all relevant documentation
• Finalising policies within delegated authority
• Assist with policy queries
• Understanding the various global processes and their unique operating portals
• Liaising with global and or brokers’ instructions on New Business, Renewals, Endorsements, and Sasria Quotes
• Administering the fronting business at 100% fac. out to the global partner.
• Assist credit control with queries as well as contact details to ensure outstanding premiums are kept to a minimum
• Assist claims with policy queries
• Support Head Risk Administration
• Maintain and ensure good relations with Brokers/Clients and Colleagues
• Maintaining a clean desk policy
• Get involved in the Emerald mentorship programme and other development programmes within the Insurance Industry
• Maintain a high level of self-discipline, attendance, and reliability.
• Maintain professionalism, honesty, and integrity as Emerald holds these in high regard
  
  

Qualifications & Experience

• Matric
• Mathematically astute
• Computer literate – especially Excel
• Experience in the Insurance Industry
• Proportional and Non-Proportional Reinsurance (Facultative and Treaty)
• SASRIA and its Regulations
  
  

Skills

• Attention to detail and analytical skills on the requirements/components.
• Team player and exercise commitment, e.g., during cut-off days/peak period
• Must have a drive for self-development and take up challenges
• Solution Orientated