Policy Administration Clerk (Agri Crop)

Sanlam Limited; Bloemfontein; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading insurance company is seeking a Policy Administration Clerk based in Bloemfontein. The role involves the accurate processing and management of policy documents, supporting clients and intermediaries, and ensuring effective communication. Candidates should have relevant qualifications and experience in an insurance environment. The company values diversity and inclusivity. Apply to contribute to shaping the future of insurance.

Qualifications

• 1-2 years’ experience in dealing with Insurance Policies would be advantageous.
• Experience in an insurance environment is recommended.

Responsibilities

• Collection of signed policy documents from intermediaries.
• Handling enquiries and manage discrepancies relating to signed policy documents.
• Capture receival of signed policy documents onto Guidewire.
• Capture and process amendments on policies on the system.
• Managing the Support and Distribution E-mails.

Skills

Excellent verbal and written communication skills

Strong planning and organising abilities

Flexibility and Adaptability

Client Services

Team player

Professional behaviour

Well-spoken and confident in English and Afrikaans

Ability to perform tasks under pressure

Education

Higher Certificate

Degree or Diploma in Agriculture

Job description

Santam Agriculture Crop has a position available for a Policy Administration Clerk who will be based at their Bloemfontein Office.

JOB DESCRIPTION

The Policy Administration Clerk will ensure that all signed policy documents are received, captured and accurately filled in the system. The role will handle enquiries relating to outstanding policy documents. The role will further be responsible for the registration and noting of cessions on policies. In addition, the role will assist with validating and processing of policies.

DUTIES

• Collection of signed policy documents from intermediaries.
• Handling enquiries and manage discrepancies relating to signed policy documents.
• Capture receival of signed policy documents onto Guidewire.
• Capture and process amendments on policies on the system. Verification of policies and relevant documents.
• Distribute policy documents
• Provide training and support to Policy Clerks
• Support Agri personnel and intermediaries.
• Handling, registration and noting of cessions
• Managing the Support and Distribution E-mails
• Create Policies on Acceptance for Testing
• Additions of farm numbers
• Address incomplete/no signature policy information.
• Manage all policy systems and general office administrative duties.

QUALIFICATIONS AND EXPERIENCE

• Higher Certificate
• Ideally, a Degree or Diploma in Agriculture
• 1- 2 years’ experience in dealing with Insurance Policies would be advantageous.
• Experience in an insurance environment is recommended.

SKILLS & COMPETENCIES

• Excellent verbal and written communication skills.
• Strong planning and organising abilities.
• Flexibility and Adaptability to manage multiple priorities.
• Client Services
• Team player
• Professional behaviour
• Well-spoken and confident in English and Afrikaans
• Ability to perform tasks under pressure.

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!