Platform Specialist III

Hire Resolve; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Highly competitive salary

Job summary

A leading financial services company in Cape Town is seeking an experienced Platform Specialist to enhance client satisfaction and drive exceptional service. You will manage relationships with advisers and clients, ensuring compliance and addressing inquiries efficiently. The ideal candidate has a Bachelor's degree and 6-8 years of experience in client services, alongside proficiency in LISP processes and investment management technology. This role offers a highly competitive salary based on experience.

Qualifications

• 6-8 years of experience in client services in a similar role.
• Strong knowledge of LISP processes and products.
• Proficiency in relevant technology and software for investment management.
• Proficiency in technology and software used in the investment management industry.
• Strong analytical and problem-solving abilities.

Responsibilities

• Generate reports to identify areas for improvement.
• Assist with onboarding new advisers and clients.
• Manage inquiries on products and services.
• Resolve escalated client issues promptly.
• Manage and drive client and adviser events in the region.
• Manage inquiries on products, systems, and services.
• Maintain accurate records of client interactions, transactions, and feedback.
• Take responsibility for administrative correctness and adherence to service level agreements.
• Actively engage with clients and advisers, providing support via email, in-person meetings, or telephonically.
• Develop and maintain strong relationships with Client Services, External Platforms and Adviser Offices.
• Resolve escalated client issues promptly and effectively to maintain client satisfaction.
• Maintain agreed upon turnaround times on all administrative tasks.
• Monitor client feedback and implement improvements based on insights.
• Develop and implement crisis management procedures to minimize client dissatisfaction.

Skills

Client-centric mindset

Analytical skills

Problem-solving abilities

Education

Bachelor's degree in Business Management or related field

Job description

A leading financial services company is looking for an experienced Platform Specialist with strong experience in client services, preferably with LISP processes and products, to join their team in Cape Town. This is an exciting opportunity for a commercially astute Platform Specialist to drive exceptional client satisfaction, build strong relationships, provide expert guidance, and drive customer satisfaction. If you have experience in client services and a client-centric mindset, we want to hear from you!

Responsibilities

• Generate reports to identify areas for improvement and implement corrective actions.
• Assist with onboarding new advisers, assistants, and clients.
• Stay informed about industry trends, market developments, and competitor activities.
• Uphold company policies and procedures, ensuring compliance with regulatory requirements.
• Manage and drive client and adviser events in the region.
• Manage inquiries on products, systems, and services.
• Maintain accurate records of client interactions, transactions, and feedback.
• Take responsibility for administrative correctness and adherence to service level agreements.
• Actively engage with clients and advisers, providing support via email, in-person meetings, or telephonically.
• Develop and maintain strong relationships with Client Services, External Platforms and Adviser Offices.
• Resolve escalated client issues promptly and effectively to maintain client satisfaction.
• Maintain agreed upon turnaround times on all administrative tasks.
• Monitor client feedback and implement improvements based on insights.
• Develop and implement crisis management procedures to minimize client dissatisfaction.

Requirements

• Bachelor's degree in Business Management, Investment Management, or a related field.
• 6-8 years of experience in client services in a similar role.
• Knowledge of LISP processes and products.
• Proficiency in technology and software used in the investment management industry.
• Strong analytical and problem-solving abilities.

Contact Hire Resolve for your next career-changing move.

• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Lidene Pienaar at Hire Resolve on LinkedIn
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [e-mail]

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.