Platform Specialist-5

TN United Kingdom; East London; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Join a dynamic team that thrives on innovation and collaboration in the commercial banking sector. In this role, you'll leverage your expertise to enhance client relationships and optimize the use of an advanced online banking platform. You'll be responsible for onboarding new clients, providing training, and ensuring compliance with all organizational requirements. This is an exciting opportunity to drive revenue growth while working in a supportive environment that values adaptability and curiosity. If you're ready to make a significant impact and grow your career, this role is for you.

Benefits

Networking Opportunities

Challenging Work Environment

Opportunities to Innovate

Qualifications

• 2-3 years of experience in Commercial Banking or similar roles.
• Strong understanding of digital banking functionalities.

Responsibilities

• Manage portfolios and onboard new clients onto the online banking platform.
• Provide ongoing relationship management and client retention.

Skills

Client Relationship Management

Digital Banking Expertise

Sales Optimization

Compliance Knowledge

Education

Finance-related Qualification (NQF level 6, 7)

Job description

Description

To provide subject matter expertise to clients on all the functionality within the online banking platform.

To manage portfolios and ensure digital profiles through registration, training, and onboarding of new or existing banking clients.

About Our Team

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us proud of the people who make it happen.

Position in FNB Commercial Sales and Service Eastern Cape

As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that fosters curiosity. Now’s the time to imagine your potential in a team where experts come together to ignite effective change.

The Ideal Candidate Must Have the Following Exposure:

1. Optimize client usage by growing the digital vertical sales index (VSI), increasing revenue and volumes.
2. Manage a portfolio of clients related to platform requirements.
3. Provide ongoing relationship management and client retention.
4. Increase transaction volumes on all digital channels and meet revenue targets.
5. Onboard new clients onto the platform.
6. Provide training to new and existing clients to ensure full utilization of online banking functionalities.
7. Execute projects and campaigns within scope, such as promoting simple payments.
8. Ensure compliance with legal and organizational documentation requirements.
9. Maintain updated client information in relevant systems.
10. Analyze reports to manage the portfolio effectively.
11. Continuously improve products and processes.
12. Prepare and deliver product presentations to clients as needed.
13. Build relationships to manage expectations, share insights, and secure buy-in.
14. Engage in cross-functional relationships for support and collaboration.
15. Apply a client-centric approach to maximize service and product offerings.
16. Ensure understanding of client needs and alignment of service solutions.
17. Communicate implementation plans and secure buy-in.
18. Maintain accurate product knowledge and provide relevant client information.

Additional Role in Cape Town

Manage cost-to-income ratios, improve business performance, and drive customer service excellence. Focus on growing the customer base, developing stakeholder relationships, and ensuring compliance with policies and regulations.

Candidate Requirements

1. 2-3 years of experience in Commercial Banking or similar roles.
2. Finance-related qualification (NQF level 6, 7, etc.).
3. Experience in customer dealings.
4. Not an unrehabilitated insolvent.

What We Offer

• Opportunities for networking and collaboration.
• A challenging working environment.
• Opportunities to innovate.

Ideal Traits

• Adaptable and curious.
• Sales-driven.
• Collaborative and client-centric.

Application Details

Apply before 14/11/24. All appointments will align with FirstRand Group’s Employment Equity plan. Candidates with disabilities are encouraged to disclose their status voluntarily. A work permit may be required if you are not a passport holder of the country.

Please apply via the 'Apply now' button. Do not send bank or payment details during application. For more info, visit our blog.