Platform Specialist

FNB South Africa; Durban; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A major financial institution in Durban is looking for a Hello Future Platform Specialist (Digital Banking) to manage client portfolios, onboard new users, and optimize the usage of online banking features. Ideal candidates should have relevant qualifications and at least 5 years of experience in a banking environment. Strong technical and communication skills are essential. The role offers opportunities for growth in an innovative workplace.

Benefits

Innovative work environment

Opportunities for personal and professional growth

Collaborative teams

Qualifications

• Minimum of 5 years’ experience in a financial/banking management environment.
• Experience with reconciliations and financial accounting is essential.
• Familiarity with digital banking platforms and client retention strategies.

Responsibilities

• Manage a portfolio of clients related to platform requirements.
• Onboard new clients onto the banking platform.
• Optimize the usage of products and increase transaction volumes.

Skills

Client management

Training and onboarding

Analytical skills

Technical communication

Education

Relevant NQF 5 qualification

Tools

APIs

Testing tools and frameworks

Job description

Job Description

To provide subject matter expertise to clients on all the functionality within online banking platform.

To manage portfolios and ensure digital profile through registration, training and onboarding of new to bank or existing to bank clients.

To optimise client usage by growing the digital vertical sales index (VSI), increase revenue and volumes.

Job Description

Hello Future Platform Specialist (Digital Banking)

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial Sales DBN – Digital Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can:

• Manage portfolio of clients for the segment related to platform requirements
• Provide ongoing consultation with clients, from a relationship management point of view (client retention)
• Optimise the usage of products (VSI) and increase transaction volumes on all digital channels and achieve revenue targets
• Onboard new clients onto platform
• Provide required training to new and existing to bank clients and ensure client is able to utilise all of the functionality within online banking
• Execute projects and campaigns within agreed scope (e.g., sell/promote simple payments to clients)
• Prepare and present product presentations to clients as and when required
• Engage in cross-functional relationships to obtain and to provide work support
• Apply a client-centric approach that focuses on creating a positive experience for the client by maximizing service and/or product offerings and building relationships
• Ensure product knowledge and advice is technically accurate and provide clients with relevant information to keep them informed of products and service options
  
  

You Will Be An Ideal Candidate If You:

• Have a minimum of a relevant NQF 5 qualification (Fields of study that would be a distinct advantage include Information Technology (IT) and Computer Science)
• Have 5 Years’ experience in a financial/ banking management environment, people management experience, reconciliations and financial accounting knowledge
• Have experience with API’s and Host to Host including testing tools and frameworks
• Are not an unrehabilitated insolvent
  
  

You Will Have Access To:

• An innovative work environment
• Opportunities for personal and professional growth
• Collaborative teams
  
  

We Can Be a Match If You Are:

• Technical
• Analytical
• Attention to detail
• Strong communicator
  
  

Apply now if you are interested in taking the next step. We look forward to engaging with you!

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#FNB

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

06/08/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.