Platform Specialist

firstrand; Durban; On-site; ZAR 500,000 - 700,000; Full time

Job summary

Join FNB as a Platform Specialist in Digital Banking, where you will leverage your technical skills and perform client management tasks to enhance the digital experience. With a focus on onboarding and training, you'll help optimize product usage and foster client relationships in a dynamic work environment.

Benefits

Innovative work environment

Opportunities for personal and professional growth

Collaborative teams

Qualifications

• At least 5 years of experience in a financial/banking management environment.
• Possess technical knowledge of Host to Host and APIs.

Responsibilities

• Manage a portfolio of clients for platform-related requirements.
• Provide ongoing consultation with clients, focusing on relationship management.
• Onboard new clients onto the platform.

Skills

Technical

Analytical

Attention to detail

Strong communicator

Education

NQF 5 qualification

Job description

Time left to apply: End Date: July 3, 2025 (6 days left to apply)

Job requisition id: R35895

Job Description

To provide subject matter expertise to clients on all the functionality within the online banking platform.

To manage portfolios and ensure digital profiles through registration, training, and onboarding of new or existing bank clients.

To optimize client usage by growing the digital vertical sales index (VSI), increasing revenue and volumes.

Hello Future Platform Specialist (Digital Banking)

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our team in FNB Commercial Sales DBN – Digital Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Manage a portfolio of clients for platform-related requirements
• Provide ongoing consultation with clients, focusing on relationship management and client retention
• Optimize product usage (VSI) and increase transaction volumes on all digital channels to achieve revenue targets
• Onboard new clients onto the platform
• Provide training to new and existing clients to ensure full utilization of online banking functionalities
• Execute projects and campaigns within scope (e.g., promote simple payments to clients)
• Prepare and deliver product presentations as needed
• Engage in cross-functional relationships for support and collaboration
• Apply a client-centric approach to maximize service and build relationships
• Ensure product knowledge is accurate and provide relevant information to clients

You will be an ideal candidate if you:

• Have a relevant NQF 5 qualification (technical)
• Have at least 5 years of experience in a financial/banking management environment, including people management, reconciliations, and financial accounting knowledge
• Possess technical knowledge of Host to Host and APIs
• Are not an unrehabilitated insolvent

You will have access to:

• An innovative work environment
• Opportunities for personal and professional growth
• Collaborative teams

We can be a match if you are:

• Technical
• Analytical
• Attention to detail
• Strong communicator

Apply now if you are interested in taking the next step. We look forward to engaging with you!

#Post

#FNB

#LI-SM7

Job Details

Note that applications will not be accepted after the closing date of 03/07/2025. Please submit your application before this date.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose disability information voluntarily, which will be kept confidential unless required by law.

Introduce Yourself

Introduce yourself to our recruiters; we will contact you if there's a suitable role.

For queries, please log via MyQ.

About Us

FNB serves retail and commercial customers, offering insurance, savings, investment products, and a digital universe of solutions. Recognized for its app and rewards system, FNB has won multiple awards, including the Strongest Banking Brand in the World (2023). Join us to build an exciting and rewarding career that can change lives in a meaningful and sustainable way.