Platform Owner

Nedbank

Johannesburg

On-site

ZAR 1,600,000 - 2,000,000

Full time

7 days ago

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Job summary

Nedbank is seeking a Platform Owner to lead end-to-end ownership, strategic direction, and sustainability of a core technology platform including AI, data, and automation capabilities.

The role ensures the platform delivers measurable business value, remains architecturally sound, compliant, scalable, secure, and cost-efficient while enabling multiple products, teams, and use cases across the organisation.

Qualifications

Minimum education includes Matric and higher IT qualifications.
Bachelor’s degree or higher in a related field is preferred.
8–12+ years’ experience in technology delivery or platform ownership.
Experience with card processing platforms is advantageous.
Familiarity with cloud platforms and third‑party vendor management.

Responsibilities

Define and maintain the platform vision, roadmap, and target state, including AI, analytics, and automation.
Own the end-to-end platform lifecycle, including onboarding, change, modernisation, AI enablement, automation expansion, and decommissioning.
Ensure platform supports reuse, standardisation, scalability, and automation‑first principles across products and channels.
Drive adoption of intelligent automation, self‑service capabilities, and AI‑enabled features to improve efficiency and speed to market.
Establish and enforce platform standards, guardrails, and non‑functional requirements (performance, reliability, security, resilience).
Align with data governance, AI governance, security, risk, compliance, and regulatory requirements.
Translate business demand into platform capabilities with Product Owners and Data/AI teams.
Prioritise platform backlog items (technical debt, automation, model lifecycle, resilience, innovation).
Oversee platform delivery across multiple teams and safe adoption of AI/automation.
Accountability for platform stability, incident management, model monitoring, and vendor relationships.
Mentor teams and communicate platform strategy to executives and governance forums.

Skills

Networking

SAN infrastructure

Database knowledge

IT risk & security

Disaster recovery

Business continuity

Information systems

Decision making

Building partnerships

Managing work

Work standards

Education

Bachelor’s degree in Computer Science / Information Systems / Engineering

Advanced Diplomas / National 1st Degrees

IT Related Degree or Diploma

Tools

Postilion

Base24-EPS

Cloud services

APIs

Event-driven architectures

Job description

The Platform Owner is accountable for the end‑to‑end ownership, strategic direction, and sustainability of a core technology platform, including platforms that include AI, data, and intelligent automation capabilities. This includes ensuring the platform delivers measurable business value, remains architecturally sound, compliant, scalable, secure, and cost‑effective, while enabling multiple products, teams, and use cases across the organisation.

The role acts as the single point of accountability for platform outcomes, balancing business demand, technological evolution (including AI and automation adoption), operational resilience, risk, and vendor management. The Platform Owner works closely with Product Owners, Architects, Engineering, Data, AI, Operations, Risk, Finance, and external partners to ensure the platform supports current and future digital, automation, and AI‑driven business strategies.

Job Responsibilities

Define and maintain the platform vision, roadmap, and target state, aligned to enterprise strategy, domain architecture, and business outcomes—explicitly incorporating AI, analytics, and automation capabilities where relevant.
Own the end‑to‑end platform lifecycle, including onboarding, change, modernisation, AI enablement, automation expansion, and eventual decommissioning.
Ensure the platform supports reuse, standardisation, scalability, and automation‑first principles across consuming products, channels, and AI use cases.
Drive adoption of intelligent automation, self‑service capabilities, and AI‑enabled features to improve efficiency, quality, and speed to market

Governance & Accountability

Establish and enforce platform standards, guardrails, and non‑functional requirements (performance, reliability, security, resilience, explainability, and ethical AI where applicable).
Ensure alignment with enterprise architecture, data governance, AI governance, security, risk, compliance, and regulatory requirements, particularly in regulated environments.

Delivery & Execution

Work with Product Owners, Engineering Leads, and Data / AI teams to translate business demand into platform, automation, and RPA and AI capabilities.
Prioritise platform backlog items, including technical debt, automation opportunities, model lifecycle improvements, resilience enhancements, and strategic innovation.
Oversee platform delivery across multiple teams or delivery streams, ensuring predictable, high‑quality outcomes and safe adoption of AI and automation.

Job Responsibilities Continue

Operational Excellence

Accountable for platform stability, availability, performance, and operational readiness, including AI and automation workloads in production.
Partner with Operations and SRE teams to ensure effective incident management, problem management, model monitoring, and root‑cause remediation.
Drive continuous improvement through automation, observability, telemetry, AIOps, and operational maturity.
Own relationships with platform vendors and strategic partners, including AI service providers, automation tool vendors, and system integrators.
Manage contracts, SLAs, roadmap alignment, performance management, and compliance obligations.

Stakeholder Management & Leadership

Act as a trusted technology leader and advisor to senior business and technology stakeholders.
Communicate platform strategy, AI and automation opportunities, risks, and trade‑offs clearly to executive and governance forums.
Mentor and guide teams to build deep platform, automation, and AI capability, ensuring succession and long‑term sustainability.

People Specification

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

IT Related Degree or Diploma

Preferred Certifications

Platform Specific Certifications

Minimum Experience Level

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
8–12+ years’ experience in technology delivery, platform ownership, or large‑scale systems management.
Proven experience owning or leading enterprise platforms, including platforms supporting automation, data, or AI workloads, in complex environments (e.g. payments, banking, telco, large digital ecosystems).
Strong understanding of architecture principles, platform design, distributed systems, and non‑functional requirements.
Strong hands‑on experience with card switching solutions such as Postilion and Base24‑EPS.
Experience working with third‑party vendors, cloud services, and commercial contracts.
Extensive experience in card processing, with in-depth knowledge of transaction switching, clearing, and settlement.
Experience in regulated industries (financial services, payments).
Exposure to cloud platforms, APIs, event‑driven architectures, automation tooling, AI/ML platforms, and modern integration patterns.
Familiarity with AI governance, model lifecycle management, and responsible AI practices

Technical / Professional Knowledge