Platform Analyst

Findojobs South Africa; Wes-Kaap; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading global healthcare delivery partner in Cape Town is looking for a Platform Analyst to support various applications across low-code and AI platforms. Responsibilities include translating use stories into technical outcomes and managing incidents. The ideal candidate holds a degree in Computer Science or related field and has experience in low-code environments. This is a full-time permanent position with competitive salary and benefits.

Benefits

Dedication to developing you and your career

Opportunities to enhance your experience and skillset

Regular events and incentives

Competitive salary and medical aid

Qualifications

• Degree or equivalent qualification in Computer Science, Software Engineering or related field.
• Exposure to low-code or full-stack development environments.
• Understanding of application lifecycles and basic software development practices.

Responsibilities

• Work with internal customers and Development teams to translate use stories into technical outcomes.
• Manage Service Now incidents and tickets, ensuring resolution in line with guidelines.
• Identify high volume ticket areas and collaborate with teams to resolve root causes.

Skills

Problem solving

Communication skills

Technical documentation

Incident management

Education

Degree in Computer Science

Equivalent qualification in Software Engineering

Tools

Outsystems

Service Now

Job description

Platform Analyst

Acacium Group

Cape Town - Woodstock

Permanent, Full Time Monday - Friday

Competitive salary!

Acacium Group is a leading global healthcare delivery partner. We combine access to workforce, technology and sector expertise to increase the sustainability of the global healthcare system from early-stage clinical research, through from acute to palliative care

Are you a highly organised individual with a passion for problem solving with previous experience in managing platforms or working to provide platforms and applications support, then this could be the role for you!

We are looking for a Platform Analyst to join our team where you will support a wide variety of applications across the Low Code and AI Platforms portfolio. This role primarily focuses on applications built on low-code platforms such as Outsystems, Blue Prism, and similar technologies, as well as our in-house built AI applications. The role adheres to an agreed best practice framework, keeping functional documentation about the Applications updated.

This internal customer-facing role requires excellent communication skills as it will work closely with our Development Teams, build and execute test plans, and lead deployment of functionality into the production environment, including associated internal communications.

Everyday you will...

• Work with the Application Analysts, internal customers, and the Development teams & vendor partners to translate use stories into technical outcomes, develop, test, and deliver change
• Triage and manage the Service Now incidents and tickets on a day-to-day basis, making and aiding the resolution of incidents in line with Service Level Guidelines
• Identify areas of high volume tickets and work with the development team and Platform Manger to determine and fix the root cause, to reduce ticket volumes
• Ensure familiarity with any new functionality and liaise with stakeholders to ensure they have the tools to perform their functions, documenting any subsequent outcomes.
• Prepare input for the CAB (Change Advisory Board) to review any proposed changes.
• Build and execute test plans, and lead deployment of functionality into the production environment, including associated internal communications

What’s in it for you?

Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career

Opportunities to enhance your experience and skillset by moving across the global organisation

Regular events and incentives

Competitive salary and bonus and benefits including medical aid

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is the UK’s largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must have...

Degree or equivalent qualification in Computer Science, Software Engineering or related field.

Exposure to any low-code or full-stack development environment (Outsystems a plus, but not essential).

Understanding of application lifecycles and basic software development practices.

Familiarity with support workflows or ticket-based systems is an advantage.

Employment Equity :

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

INDCLIN2022