Pillar Marketing Lead - Lend

firstrand; Johannesburg; On-site; ZAR 700,000 - 900,000; Full time

Job summary

A leading company in financial services is looking for a Pillar Marketing Lead - Lend in Johannesburg. In this strategic role, you will drive financial strategies and enhance customer satisfaction through innovative solutions, while also managing team and sales performance. Candidates should have strong leadership skills and extensive experience in the financial sector.

Qualifications

• 9–11 years of relevant experience, including 5 years in a leadership role.
• Experience in the financial industry; lending experience is an advantage.

Responsibilities

• Develop and execute integrated financial strategies to maximize growth.
• Monitor business performance and manage team performance and talent development.
• Drive a culture of service excellence and compliance with legislative and internal standards.

Skills

Strategic Thinking

Financial Analysis

Project Management

Customer Experience

Education

BCom Degree or similar qualification

Job description

Pillar Marketing Lead - Lend

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Location: Johannesburg | Type: Full time | Posted: Yesterday | Application Deadline: July 4, 2025 (13 hours left)

Job Description

Hello Future Marketing Portfolio Manager,

FNB Retail Marketing is seeking a dynamic Pillar Marketing Lead: Lend to provide strategic partnership to Lend Pillar EXCOs, Business Unit EXCOs, and Segment Marketing EXCO. The role involves assessing business needs, offering solutions, and guiding the development and execution of marketing strategies aligned with the business's strategic direction.

• Develop and execute integrated financial strategies to maximize growth
• Create frameworks and plans to drive profitability and economic value
• Design resource optimization programs to ensure capital expenditure cash flow
• Ensure financial strategies align with Group objectives
• Establish forums for financial health tracking at board level
• Balance immediate value with long-term sustainability considering global and local factors
• Influence strategic intent to add value for customers and shareholders, focusing on customer experience
• Engage with leaders to manage functional requirements
• Foster diverse opinions and strategic relationships to navigate organizational ambiguity
• Align and collaborate across departments for comprehensive customer solutions
• Reshape customer journeys to enhance satisfaction through self and assisted service
• Manage client interests and adapt to changing demands
• Establish best practices for client service and operational risk management
• Drive a culture of service excellence and compliance with legislative and internal standards
• Design and implement controls to ensure operational integrity
• Manage risks and ensure audit compliance
• Participate in knowledge sharing and stay updated on industry trends and regulations
• Provide thought leadership and ensure sales strategies align with customer value propositions
• Identify revenue opportunities and develop metrics for sales performance
• Monitor business performance and manage team performance and talent development
• Implement employment equity and develop future human capital strategies

**Education and Experience**

• BCom Degree or similar qualification
• 9–11 years of relevant experience, including 5 years in a leadership role
• Experience in the financial industry
• Lending experience is an advantage

Important Dates

Application deadline: July 4, 2025. Please submit your application before this date.

Additional Information

All appointments will adhere to FirstRand Group’s Employment Equity plan. Candidates with disabilities are encouraged to disclose their status voluntarily. The Bank will keep this information confidential unless required by law.

About Us

FNB offers a broad range of financial and insurance products, innovative digital solutions, and has received multiple awards, including the Strongest Banking Brand in the World (2023). Join us to make a meaningful impact on people's lives.