Accountable for own work within defined operating procedures, standards, and work routines.
Job Purpose
The purpose is to ensure the accurate picking of customer orders.
Key Accountabilities and Outputs
Enhanced Customer Service
- Maintain good customer relations by delivering on promises consistently.
- Provide feedback on queries, complaints, incorrect loading, and picking to prevent recurrence.
- Meet picking times in the warehouse as per standards.
Health, Safety, and Environment
- Comply with maximum safe pallet stacking heights.
- Ensure adherence to site safety standards as head of the Safety, Health, and Environmental Committee.
- Ensure compliance with all relevant legislation.
- Support a safe environment for employees, contractors, and visitors by ensuring the safe operation of forklifts and adherence to safety standards.
Effective Stock Quality Management
- Maintain warehouse stock age standards by applying stock rotation principles.
- Ensure quality control by checking packaging on the warehouse floor and prior to picking.
Effective Inventory Management
- Participate in the handover process before and after each shift.
- Perform accurate stock counts when requested.
- Maintain clear communication with the Stock Clerk, Warehouse Controller, and Warehouse Supervisor.
Routine Responsibilities
- Perform physical inventory counts and investigate variances.
- Ensure efficient and accurate picking as per the picking slip requirement.
- Engage with the Warehouse Supervisor to execute picking in line with the Load Plan.
- Ensure orders are picked according to the standard pick rate.
- Operate equipment safely within manufacturer specifications and in compliance with the OHS Act.
- Be familiar with relevant business information, policies, processes, and procedures.